Joseann
Just to clarify, I certainly wasn't criticising Jaffacake for dialling 999, although we are always told this is for a life threatening emergency only, (stabbing, shooting, injury etc). At least now the 101 number has also been implanted in minds, but in the bigger picture it probably didn't matter as it was only a brief call, not jamming the lines.
I see your point.
However, stabbings and shootings are very obvious. Someone behaving very oddly might well be nothing to seriously worry about - but without knowing the circumstances surrounding such behaviour - how is one to judge when a situation could turn, in an instant, into a real emergency?
It's similar to those who are deemed to be bothering their GP with symptoms which ultimately turn out to be due to something that's not serious. But, how do you know in advance that they are not serious?
Many years ago, a man behaving very alarmingly on the street where I lived at the time appeared to be threatening passers-by. In fact, he was no threat - but that was only revealed when my mother, who knew him well - and the condition which caused his behaviour - appeared on the scene and guided him back home. Someone could though have easily dialled 999 not having any knowledge of this.
It's a difficult call - literally - but if it turns out not to be the emergency we think it is, then yes, a little police time has been wasted.
Perhaps we actually need more police in the force rather than be left to make split-second decisions like the OP?