Behaviour at the Beauty Counter

It’s funny how some people posting their opinions have pointed out how rude poor SuzyQqq was in such a rude manner.
I really don’t think that her behaviour was rude, it was reasonable given the circumstances.

Do we know the makeover was free? Or had the customer paid to have it done?

Sara1954

On my last visit to John Lewis, I had the incident at the Clinique counter, I was very dissatisfied with my service in the lingerie department, the shoe service was poor, but the electrical department beat the lot.
We were wanting to purchase a fairly large item, so we wanted to have a look, then order it online.
We asked the gentleman serving us, if he could jot down the details, he said, no, surely you can remember them.
I sound like a right moaning old bag, but I have always raved about John Lewis staff, and am sorry to see such a deterioration in their staff.

I think you are right - their customer service has really gone downhill. I asked a question about a dishwasher and the man serving me said “I don’t know” - no attempt to find out!

A few years ago I used to go into my local post office with 10 or more Ebay parcels. Needless to say the order came to quite a bit of postage. I always tried to get there early to be in the front of the queue. However sometimes I had to wait behind one or two other customers.

On one occasion the assistant asked if I minded her dealing with other people in the queue (and consequently leave off dealing with me). I told her that I objected. It was my "turn" and I was entitled to full service until my business was completed. The other customers (who were huffing and tutting) would just have to have a little patience. They had the same choice to get up early and be near the front of the queue. She never asked me again.

That post office now has a special counter for business customers but I now have direct pickup from my house.

PamelaJ1

Of course you weren’t being rude, the customer was.
If you want private, individual attention don’t go for free advice in a store. Pay and go to a salon.

I have very willingly been given free advice by the No. 7 assistant in Boots.

It must be infuriating in a small post ffice if you just want stamps and the person in the queue in front of you is taking a long time. Im thinking of people who go to the post office for the passport service and then keep others in the queue waiting. Or they are dithering about sending a parcel abroad.
However they had to queue in their turn and are entitled to the time they need to complete the transaction. Main post offices have a special counter for business transactions, bureau de change, and so on.