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AIBU

My sister won’t share a potential refund on a holiday

(87 Posts)
SuzeQ Mon 01-Jul-24 18:10:17

I recently enjoyed a lovely cruise with my sister and my best friend. The holiday got off to a shaky start as the 3 of us were due to share a cabin however, the bed arrangement was totally unacceptable. Long story short, the tour rep sorted it and we got an additional solo occupancy cabin for us, which my sister occupied.
The single cabin was a lower category cabin as it didn’t have a porthole and was on the “inside” of the ship. All other amenities etc were as per the original cabin that my friend and I occupied.
A week after coming home my sister informed me that she felt a refund was due from the tour operator as the single cabin worked out at £680 less. I said that any refund should be split between the 3 of us. She has point blank refused to do this.
My sister is several years older than me and single. Over the past six years she has enjoyed several trips away with me or me and my friends. I have invariably organised them and sorted out any hiccups. As she lives a few hundred miles away, she has stayed with us for a few days either side of any holiday so as to be near the airport. She has also stayed for Christmas, New Year etc at our expense.
I have to admit that on the last few occasions I have found her “ hard work”. She has never been a warm person but her coldness and selfish behaviour have become more apparent.
If she is successful in her recovery of some funds and keeps it to herself, I have no intention of holidaying with her again or being hospitable at other times of the year - it’s never reciprocated btw.
I feel that at 60 I do not need her negativity in my life but my other half is of the opinion that I shouldn’t let this refund come between us. It’s not about the money, it’s a principle. We went on the holiday as a group of 3 and if it wasn’t for me speaking with the rep we wouldn’t have got the additional cabin and she would have had to share with 2 other people!
Her new sense of entitlement is surprising and won’t be forgotten.
Just because she’s my sister doesn’t mean I have to accommodate her somewhat prickly character, I certainly wouldn’t choose her as a friend!
Am I being unreasonable to ask her to share any refund that may be made?

V3ra Mon 01-Jul-24 18:16:14

If you ended up with two cabins instead of the original one you'd booked, I can't see where any refund is due?
Wouldn't the two cabins have cost more than the one if you'd booked both to start with?

BlueBelle Mon 01-Jul-24 18:25:15

Well you said you had a lovely holiday so why worry about the logistics You haven’t lost any money have you ?
I suppose she’s basing the refund on the fact that she was in a inferior cabin (inside with no window would freak me out)

First why would there be a refund ? and if there is maybe she should get it as she had had the inferior cabin and you had more room for you and your friend in the better cabin ! Or have I misunderstood things
But I agree with Vera why would they give you a refund when you ended up with more room for all of you

SuzeQ Mon 01-Jul-24 18:27:35

I don’t understand the maths the tour operators use for calculating the cabin prices - but you’re probably right. we were originally charged a rate per person for a cabin to sleep 3 which had portholes - so more expensive than the single cabin. I’ve no issue with how the tour company dealt with the matter, my problem is with my sister’s attitude that she alone is due a refund. It’s made me see another side to her and I don’t like it.

Siope Mon 01-Jul-24 18:29:52

I’d keep it too if I’d expected an outside cabin and had to move to an inside one. You or your friend could have done that.

silverlining48 Mon 01-Jul-24 18:37:34

Your sister may not ask for, or get any refund so all this stress n your part may be all be unnecessary
As for Christmas visits don’t invite her if you don’t want her to come and finally being in a windowless cabin would be my worst nightmare.

Smileless2012 Mon 01-Jul-24 18:38:18

If your sister's request is successful it will be because the tour operator agrees that she's entitled to one because she stayed in an inferior cabin, so I don't understand why you think she should share it.

pascal30 Mon 01-Jul-24 18:38:34

I also don't think you are entitled to a refund.. If she successfully wins a refund.. it should be hers.. If you feel that she abuses your hospitality that is a different issue..

Merion Mon 01-Jul-24 18:40:09

I am assuming the cruise company are not charging you for the single room.

You presumably had sight of the cabin dimensions and layout before you booked. If the company provided what you had booked, they had no obligation to offer the additional room.

I am assuming you shared equally the cost of the triple room.

You and your friend ended up with more shared space and natural light. Your sister had her own space but no natural light.

I doubt the company will make a refund but were they to, it should be shared.

OldFrill Mon 01-Jul-24 18:50:21

Who paid the cruise company for the holiday?

SuzeQ Mon 01-Jul-24 18:58:09

Me!

Chardy Mon 01-Jul-24 19:02:45

Personally I would prefer the single.

Did the 3 of you decide who would have the single cabin, or did she nab it?

Imo the cost of the cruise should be totalled and divided equally.

M0nica Mon 01-Jul-24 19:18:52

The cabin may have been inferior but the OP's sister had a cabin to herself rather than sharing with 2 others. To my mind, if there is a refund it should be shared in a spirit of generousity. This was a shared holiday between three, organised by someone who has clearly always been very generous with her sister.

While I understand where the OP's DH is coming from, it seems to me that the rift between the two sisters is already there.

My instinct would be not to estrange her, but stop including her in your holidays and limit her visits to one or two non-seasonal weekends a year.

NotAGran55 Mon 01-Jul-24 19:25:39

If you paid for the cruise SuzeQ I would have thought that the refund would be made to you?

BlueBelle Mon 01-Jul-24 19:33:21

Do you mean the other two didn’t pay any share towards their holiday well obviously you get any refund that puts a whole different light on it But you didn’t say that in your opening post you said you organised it you didn’t say you completely funded it for everyone ???

Harris27 Mon 01-Jul-24 19:48:17

I have a sister very much the same and the dynamics have changed and I’m backing off.

Tuaim Mon 01-Jul-24 20:16:40

I would look at the overall picture and not just the results of the holiday. Keep an eye on her general attitude towards you and your family and, if she is becoming more ego centric, meet like for like. Don't go on holiday with her anymore, keep the meetings to pre-arranged polite connection and go and do what you want with your friends. If a situation does arise, like you know she will ruin your arrangements i.e. Christmas, then try to meet up with her during an uneventful time and keep it short and impersonal. Whatever, good luck.

Delila Mon 01-Jul-24 20:36:39

Surely if you paid for the cruise any refund will automatically come to you, won’t it SuzeQ? I don’t imagine the tour operator will refund money to someone who didn’t pay in the first place.

Whatever, I agree with your DH, don’t let this come between you and your sister. I understand there are tensions between you anyway, but you had the cruise you paid for, so I’d rather forget it than let it fester between you.

Theexwife Mon 01-Jul-24 20:48:45

If I have read this correctly you got what you paid for, better in fact as it was not three sharing, your sister however got a lesser cabin, so I would think that she is entitled to the refund, what would you be being refunded for?

Norah Mon 01-Jul-24 21:25:53

she lives a few hundred miles away, she has stayed with us for a few days either side of any holiday so as to be near the airport. She has also stayed for Christmas, New Year etc at our expense. I have to admit that on the last few occasions I have found her “ hard work”. She has never been a warm person but her coldness and selfish behaviour have become more apparent. If she is successful in her recovery of some funds and keeps it to herself, I have no intention of holidaying with her again or being hospitable at other times of the year - it’s never reciprocated btw. I feel that at 60 I do not need her negativity in my life

As you have no intention to holiday with her if she is successful in recovery of funds and don't want her negativity in your life - let that be your answer. She lives away, leave her to herself.

Norah Mon 01-Jul-24 21:26:49

As you paid, I think it's most likely any refund would be to you.

OldFrill Mon 01-Jul-24 21:51:58

Why l asked who paid is because l think the cruise company would only reimburse the person who paid. Therefore sister will have to rely on you to complain and administer any refund. How can they "refund" your sister when she didn't pay them.

fancythat Mon 01-Jul-24 22:01:41

Theexwife

If I have read this correctly you got what you paid for, better in fact as it was not three sharing, your sister however got a lesser cabin, so I would think that she is entitled to the refund, what would you be being refunded for?

I think I most agree with this answer.

Who agreed that it was your sister having the inferior cabin?

eazybee Mon 01-Jul-24 22:51:33

I cannot imagine why you think your sister should share a refund (if she gets one) as she was the person who had the inferior accommodation and a cabin without a porthole. I am presuming that although you settled the account the other two paid their share?

Macadia Mon 01-Jul-24 23:18:21

Since it is only 680, just let it go. She obviously cherishes the money more than she cherishes the relationship with her sister. Let it go and let her go, too. Not worth the angst. If you want to take it a step further, you can congratulate her and wish her a nice gift to herself with the refund. Be the better person here.