So sorry Kiora that you are going through all this. You ask "why do we torture the grieving?". It is a common occurrence unfortunately especially with traumatic & sudden death. It seems that bureaucratic procedures cannot always handle grief & speak a different language. I have heard so many horror stories from my work with people bereaved by major disaster that you soon realise what a common phenomenon it is. As bereaved parents ourselves we were vilified by Health authorities & others when we tried to research the issues behind DD's death & we weren't even laying blame anywhere in particular - just trying to collect & collate facts to help learning. Recently, my SiL's father died in normal circumstances & even with this death the cruel behaviour we saw towards his wife was unbelievable. For a start it is now common with some cemeteries in London to have a 3 week waiting list for a funeral. Then the priest of the church they'd belonged to since arriving from Malta in the 1960s refused to do the funeral service on that day & made it hard for anyone else to take his place. He'd not been round to visit or offer any comfort. After some complaints to the Diocese, he phoned the wife (in her 80s with heart problems) at 5.30 am! to say he would take the funeral after all. By this time another church & kindly Priest had been found.
It is commonly said in some circles that you should leave the bereaved & traumatised to family, friends, GPs & vicars/priests etc for a month before offering professional support. In my long experience it is often people from each of these groups, & plenty more, that cause more & unecessary problems which early informed help could prevent. Many people are just very poor at handling death & bereaved people - they are both 'inconvenient', interrupting the flow of everyday busy life & reminding others of their own mortality.