Oh wow, Howjado! How awful!
If DD had never been there before, I would suspect a scam. But since she has enjoyed staying there before, I imagine there was some kind of computer error involved (or human error by the company). So sorry!
Hope it all worked out in the end! Please let us know.
People eating and drinking on the go
To think that London, or anywhere else for that matter, does not belong to any one demographic