First of all I would like to thank everyone for their helpful comments and their care and concern. Update; I don't think the old lady has dementia. She is very old and frail and has very poor eyesight but I am sure she is quite "with it" and has a wonderful sense of humour. I don't think she is being abused, as such, but I do feel like she is being neglected. She told me yesterday that she hadn't seen her son for nearly two weeks which seems to be normal for him. I have spoken with two of her daily carers who see her 3 times a day (btw they only stay about 10 minutes) who tell me that the son has been and stocked the fridge and freezer up with ready meals. Both me and my dad run errands for her during the week bringing her much loved pies, fresh bread etc. My dad and I have chatted with her and she says she is lonely. She says her son is a very busy man (doing what? I have no idea, he doesn't work). She has 2 granddaughters (one she sees occasionally, as in maybe 4-5 times a year) and the other she never sees. I asked her straight out if she would like to go into a residential home for company and she said an absolute NO. She says she values living in her own place until she "goes". Yesterday her bungalow was warm (for a change) and I have asked the carer to check it every day which she said she will. Still haven't managed to get a phone number for the son (I think he is deliberately keeping it from her) but did leave him a note expressing my concern (with my mobile number)which has disappeared, but no reply. In the note I mentioned being worried about his mum, the cold bungalow, the lack of food and the poor state of the bungalow following the modernisation. I also asked that she should have a little money as (without being too blunt) she very rarely pays either me or my dad for shopping and says that she does not have any money in the house. I am not sure what else I can do now other than keep looking in on her. Doing a bit of shopping etc. I don't think I could live with myself if she was carted off into a horrible LA home against her wishes. She reminds me so much of my late grandma whom I adored (although she has a better sense of humour then my grandma did). I wish I could catch the son and speak to him face to face although he will probably tell me to mind my own business.