I am just wondering if anyone has had a similar experience.
We purchased a new double oven by Hotpoint. On using the grill we noticed that it turned itself off after 11 minutes. So the first engineer arrived and diagnosed it as a faulty thermostat.
The second engineer disagreed when he came to fit it and told us it was a safety feature in new grills and not to use the highest setting and it would be fine.
We then got exactly the same result using it at 3/4 heat so called them out again.
After several phone calls the engineer confirmed that its supposed to do this. It turns itself off . You leave it and 5 minutes later it turns itself on!!
Its not in any reviews of the grill or in the manual , or anywhere online - its a hotpoint secret???
My question is has anyone else experienced this ? As I see it , its adding to any cooking time, because it cools significantly in that 5 mins down time, there is no direct heat so nothing is browning either.
I feel that as no one told me this prior to purchase I am within my rights to send it back. I just want a grill that grills until I switch it off.
Am I being unreasonable or asking too much?
NanaandGrampy Thu 13-Jun-19 12:03:40
Septimia Thu 13-Jun-19 12:53:28
Doodle Thu 13-Jun-19 13:10:53
FlexibleFriend Thu 13-Jun-19 13:20:43
GrandmaKT Thu 13-Jun-19 13:36:45
M0nica Thu 13-Jun-19 15:20:26
Septimia Thu 13-Jun-19 16:30:22
NanaandGrampy Thu 13-Jun-19 16:57:00