Do you have an A rated grill?

Yes , its electric and the door has to stay open.

I cant believe other models do this , I think its a ridiculous idea and you can rest assured I shall be discussing its return tomorrow morning.

I totally agree - what next tumble driers that don't do socks ? :-)

Looking at mine, I think the grill does go off, but only for short periods, not as long as 5 mins. Still can't see that it's necessary.

I would be back hammering on the doors of the shop I bought it from, demanding a refund. If you are not told about this feature in any of the literature then it is a fault.

Whose idea was it that this is a good idea. Have they ever cooked. I have had grilling marathons when I am doing multiple cooked breakfasts for brunch or for barbeques when it tips with rain. Food is going in and out in relays.

What a ridiculous feature. Next thing they will be limiting how hot a hob can get in case someone burns themselves or the food boils over and a child grabs the handle of a pan.

I would say that if there is no reference to it in the brochure or the instructions, then it is not working as you could reasonably expect it to and you are entitled to return it.

Is it electric? I have a double gas oven built in but the second cavity is also a grill but in grill mode it's electric and in oven ode it's gas. It has to be closed in oven mode and open in grill mode, and doesn't turn off. I'd be somewhat miffed if it did and would expect to find reference to it in the instructions.

Yup. Mine does the same. It’s Neff and it drives me potty too. What use is a grill that doesn’t grill all the time.
Do you have to shut the oven door when the grill is on? I do.
I have a kind of work round for mine. I start off on low heat and just keep turning it up in the hope the element stays on.
I think it must be a common thing now. By the way mine isn’t a double oven but I have the same problem on both my oven and my combi-microwave.

Can't see that a grill that turns itself off is much use. I accept that it might be for safety (not if the food isn't cooked and you get food poisoning!) but surely some sort of warning noise - as with a smoke alarm - would be better. Or for it to switch off for shorter periods but more often so that the heat level is maintained but not exceeded.

Don't know what your rights are, but I'd be annoyed too if there isn't anything in the instructions. Must go and check mine....