Did your mum get asked if she was happy for you to be contacted? If not, then sadly, however innocent this contact with you was, it is a breach of confidentiality. I used to teach new medical reception staff about how vital confidentiality is. An example I often used was a patient has left their coat behind in the clinical room. What do you do if someone else answers her phone when you're trying to let her know? You do not tell the person where you are phoning from, you do not tell the person anything other than to ask if she can please phone you back and give your first name and the telephone number only. Another example I used (a true one) was a husband phones the GP practice and says "i think my wife is seeing the doctor today, has she been in yet and left yet as I'm on my way to pick her up". The receptionist replied "No, she's just gone in, she should be out in about 10mins". The patient was in a Women's Refuge. The husband waited outside and when the patient came out he attacked and killed her. Horrific. You have to be so careful. Say your mum had an appointment that she didn't want you to know about at a sexual health clinic for example? Definite breach in my opinion.
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