Fair enough to threaten/impose a ban, but surely not forever??? HQ are young and cannot empathise with an older person who's alone. The consequences of a permanent ban could be serious, and HQ should realise that
The generational differences on social media sites are far from being always recognised.
I might throw my hands up in horror at some of the attitudes on MN (although as I don’t actually look at it, I may be wrong here, but we do sometimes get references to MN opinions here on GN) and rarely even look at Twitter as it seems to be st the root of so much trouble. Likewise despite invitations to post on Instagram, I have never seen the point . So in the same way, while a MN or Twitter “ban” or suspension - and I imagine these are for seriously overstepping the lines of what is decent or acceptable - the effect of the same on an (often) elderly person, perhaps bereaved, isolated, lonely, possibly with major health or mobility issues but most of all in need of friendship, cannot be brushed off lightly.
As they say, “been there, got the t shirt” 
