Medical Receptionist

I can understand you being taken aback Caleo but I agree that she’s likely to have been asked to give this message to patients. The problem is that very little attention is given to how the message will be delivered. Had she said something like “the doctors have asked us to tell all patients etc” it would have given her message more authority and avoided annoying people.

BlueBelle I always thank the receptionists too.
In fact I’ve just rang them for an appointment and she said how busy they were because half of the doctors were off sick.
A few weeks ago this happened to the GP surgery that I used to go to.
It was trashed by an angry patient
www.express.co.uk/news/uk/1715771/gp-surgery-waiting-room-Wilson-Street-Surgery-derby/amp

Riverwalk

Sounds reasonable to me - no doubt he/she is instructed to do this by the doctors.

It's not medical advice as such, just instructions to facilitate the treatment.

This, spot on.

I was one, and the only advice that I was allowed to give was paracetamol and plenty of fluids for a cold. Anything else had to be referred to a doctor or a nurse.

I would imagine she had been advised to tell you those things
I don’t think that is anything to get upset over

The receptionists at my doctors are lovely I recently told one I was very impressed and think they are all lovely
Her answer “I think I m going to cry, no one ever says anything nice about us, I m now going to tell all the others what you ve said’

Sounds reasonable to me - no doubt he/she is instructed to do this by the doctors.

It's not medical advice as such, just instructions to facilitate the treatment.

Receptionists are just yhsy.shouldn't give advice
I rang my surgery to ask to speak to a Dr as I was very worried about my son.for various resdons.
He has a history of having mini strokes and was saying very strange things which didn't seem right.confused
The receptionist I spoke to told me if I was worried to talk to my friends
I was very annoyed and asked her to make me a telephone appointment with a Dr
.A few days later I rang again.spoke to a different receptionist who said there was no appointment made.and got a Dr to ring me the same day.
My son had a stroke later that week and was bluelighted to Hospital
I complained to the surgery head and was apologised to.the letter said she was only trying to help.but lessons had been learned

The receptionists at our surgery are called Care Navigators.

On the local news recently they were interviewing a GP receptionist but she was described as a Healthcare Pathway administrator. I think the general advice comes up on the computer screen when they look up the type of appointment.

Sounds like she was just trying to be helpful. I don’t bthink it would happen where I go, they would ring through and ask the GP at the time

It’s probably because she’d seen people turn up to have their ears syringed and no one (probably their doctor) had told them that they needed to put olive oil in their ears prior to having it done.

My GP is in Derby too. It’s the best one in Derbyshire apparently.
The advise about olive oil was a good one - I would presume that she had been told to provide this information.
It wouldn’t bother me at all.