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British Gas

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Liz46 Fri 29-Dec-23 19:58:04

I used to be able to understand the BG website but don't seem to be able to find my way around it now. We have a smart meter and the gas stopped sending readings last year and we were unable to see them. I had endless trouble trying to get them to fix the meter and they ended up estimating what we had used.
The gas meter is not sending readings again but at least we can read them now and send them.
We are not on a fixed rate contract but prices are going up soon and I don't understand if we should change tariff - or maybe change to Octopus?
I am pretty fed up with BG. Any help would be much appreciated.

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Marydoll Fri 29-Dec-23 20:01:03

We used the chat facility on the British Gas website to try and sort out our smart meter fiasco.
According to the meter we used £7000 worth of gas in three months. It took six months to get anywhere. The meter was replaced witha non smart meter.

You need to contact them ASAP.

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Jaxjacky Fri 29-Dec-23 20:26:51

We had a similar problem with the gas smart meter not sending readings to the app or display, this started in July, the actual meter display was blank too. Octopus replaced the meter at the end of September, our gas bill for the duration (CH and gas hob) was estimated at under £9. Very generous of them and good communication through out.

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Shinamae Fri 29-Dec-23 20:46:10

Don’t want and will not have a “smart”meter…
Send my gas and electricity meter readings into Octopus once a month, not a problem

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