I have been to several in my area and elsewhere,and they do vary ,although usually a positive experience. Yes,I prefer an independent cafe. That said they can be expensive. If you go to a Spoons ,especially as a group or with childeren it's good value and there will be something everyone can afford. My daughter and I used to go for weekends away and were on a budget. We eventually realised that sometimes you could go to an alternative venue ,pay a lot more,and be disappointed. Spoons may not be the first choice for people for many reasons ,which I understand, but it's a budget friendly choice and usually the food is fine. For me the b8ggest selling point is the refillable coffee./ drinks. It's good coffee and if you want to spend hours chatting, long after meal finished,I personally have never found that to be a problem. Taking in to consideration the cost of coffee in some establishments that is a bargain!