Vinted scam

I’ve found Vinted customer service sadly lacking. I bought a handbag which was advertised as new with tags. When it arrived it was definitely not! A tag had been tied on and it had a few marks. When I complained I was invited to send it back, which I did, but I still had to pay postage. When I complained I was hit with a brick wall…….

If you paid by credit card then you should be able to get the money back from your credit card company- you just have to send any documents you have as proof, including those asking for a refund. I have just had to do this with a pair of boots from a scam website…they have given me a refund, will take the case up with the company, & then I will get my card charged again if they find that it was my fault, not the other party’s.

I returned something on ebay after informing seller and have never had my money back nor any response from seller. that was in january and have proof of posting

I find the 2 day thing annoying.
I have messed up with that once too - by going away for a weekend.

I too have had no problem with Vinted, it’s an excellent app. They do send reminders of what needs to be done to complete a transaction and I respond promptly. I don’t think they set out to scam users, the whole business is based on successful buying and selling.

I have never had a problem with vinted, I get emails asking if I have received the item, emails saying item has been delivered,and alerts on the Vinted app saying that there are 2 days to raise a dispute, it is also stated on the item that you have 2 days to to reply “everything is ok” after the delivery time.

It is obviously the courier that is at fault so I dont know what else Vinted could have done.