Refund

It’s always a good idea to contact the complaints section of national newspapers ( I assume they still have them?).We’ve done it several times and it always works. Companies hate bad publicity.

This company is a nightmare to get refunds from. Do not accept excuses, their copy of the till receipt for the day will show that there was an error and two payments were taken it is nothing to do with the IT department. Have you asked for the manager?

Update. Been to store ,didn't refund me. They need to check the computer with IT. Explained duplicate transaction won't show as computer down midway through transaction.
Complained to customer service who told me to go to store.
Aghh. Asked for head office address.no response yet.
Incidentally I asked for staff name for reference and was refused.
Next stop is yhe bank to pursue. Or maybe the Daily Mail

I would contact your bank and explain that you have been charged twice.

I wouldn't think so, since you sent it directly to the correct email. If an employee scammed you there is a direct trace.

I hope you get your refund quickly.