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Refund

(31 Posts)
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MayBee70 Thu 27-Mar-25 09:32:24

It’s always a good idea to contact the complaints section of national newspapers ( I assume they still have them?).We’ve done it several times and it always works. Companies hate bad publicity.

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Elless Thu 27-Mar-25 09:30:33

This company is a nightmare to get refunds from. Do not accept excuses, their copy of the till receipt for the day will show that there was an error and two payments were taken it is nothing to do with the IT department. Have you asked for the manager?

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dollydaydream68 Thu 27-Mar-25 09:22:56

Update. Been to store ,didn't refund me. They need to check the computer with IT. Explained duplicate transaction won't show as computer down midway through transaction.
Complained to customer service who told me to go to store.
Aghh. Asked for head office address.no response yet.
Incidentally I asked for staff name for reference and was refused.
Next stop is yhe bank to pursue. Or maybe the Daily Mail

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Marydoll Tue 25-Mar-25 16:28:04

I would contact your bank and explain that you have been charged twice.

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CanadianGran Tue 25-Mar-25 16:24:36

I wouldn't think so, since you sent it directly to the correct email. If an employee scammed you there is a direct trace.

I hope you get your refund quickly.

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dollydaydream68 Tue 25-Mar-25 16:16:23

I welcome your thoughts.
I went to Sports Direct on Friday and treated myself to new trainers.
As I was paying the till crashed. No receipt was produced. The assistant checked when the computer restarted and assured me no transaction was done.
Since then I've checked at the atm and gave been charged twice.
I returned to the store with evidence and was
told they would refer to IT department.
I'm livid. I obviously had proof of double payment.
I've since e mailed complainst dept and like an idiot included photos of my receipt.
I've just realised that stupidly it shows part of my debit card number. No other details though.
Am I likely to be scammed ?

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