Refund

I wouldn't think so, since you sent it directly to the correct email. If an employee scammed you there is a direct trace.

I hope you get your refund quickly.

I would contact your bank and explain that you have been charged twice.

Update. Been to store ,didn't refund me. They need to check the computer with IT. Explained duplicate transaction won't show as computer down midway through transaction.
Complained to customer service who told me to go to store.
Aghh. Asked for head office address.no response yet.
Incidentally I asked for staff name for reference and was refused.
Next stop is yhe bank to pursue. Or maybe the Daily Mail

This company is a nightmare to get refunds from. Do not accept excuses, their copy of the till receipt for the day will show that there was an error and two payments were taken it is nothing to do with the IT department. Have you asked for the manager?

It’s always a good idea to contact the complaints section of national newspapers ( I assume they still have them?).We’ve done it several times and it always works. Companies hate bad publicity.

No. Do phone your bank like Mary doll suggests, (they will probably suggest to wait for that store to sort you out first).

MayBee70

It’s always a good idea to contact the complaints section of national newspapers ( I assume they still have them?).We’ve done it several times and it always works. Companies hate bad publicity.

or facebook

No point in being cross; these people are not decision makers. Go to you bank as Marydoll suggests. The standard advice is "If you believe you've been charged twice for a debit card payment, you should contact your bank as soon as possible. Your bank should work to remedy the situation."

I have had this happen with Argos & Newlook, they want an email address, which I now refuse to give.
Argos charged me twice for a Christmas tree, my email receipt wasn’t on my phone so ended up phoning South Africa for them to sort it out (that’s where their accounts department is) 😩
I now demand a paper receipt.

I asked for manager ,not available!! Made a fuss and asked gor assistants name which he refused to give.
The bank suggested waiting until beginning of next wk before they pursue.
E mailed then yesterday and said would go to national papers.
Apparently the double payment dudnt show as computer crashed when I was paying. That's why I paid twice, it did crash but I have proof that I've paid twice

dollydaydream68

I asked for manager ,not available!! Made a fuss and asked gor assistants name which he refused to give.
The bank suggested waiting until beginning of next wk before they pursue.
E mailed then yesterday and said would go to national papers.
Apparently the double payment dudnt show as computer crashed when I was paying. That's why I paid twice, it did crash but I have proof that I've paid twice

Thanks for the heads up after reading this I will no longer shop at sports direct….(Not that I shopped there a lot, but I do occasionally)

Contact your bank, they will sort it out. My daughter had this issue with her water rates and the bank refunded her and sorted it with the water company

Can’t you get your bank to do a chargeback and refund you.

Put it on Twitter and include their @ name. I've one this twice (ages ago) and both companies sorted out the problem quickly.

If you paid by credit card, contact them & get them to open a case against the retailer & refund you

Sports Direct are notorious for not refunding.
Exchanges, yes, but we sometimes just want a refund.

So, make sure anything you buy there is correct.

I’ve gone right of them now.

The fact that part of your credit/debit card number appears on your receipt will not result in someone trying to defraud or scam you because it's only the last 4 digits that appear on receipts. You'd have to be extremely unfortunate for someone to manage to guess the preceding 12 digits of your card number.

Bad publicity via social media sometimes gets results so their facebook or X (formerly twitter) account would be my first port of call. Good luck!

dollydaydream68

How annoying for you. If you paid by credit card, phone the credit card company (number on the back of your card) and ask them to raise a section 75. They should refund you and then take up the issue with the company. If you paid by debit card, phone your bank and ask them to raise a chargeback. Sadly, I think you will have difficulty if you paid by cash.
I hope this helps. Good luck

Can I suggest that you email the CEO of Sports Direct, here's his email address:

[email protected]

Hope this helps.

Greciangirl

Sports Direct are notorious for not refunding.
Exchanges, yes, but we sometimes just want a refund.

So, make sure anything you buy there is correct.

I’ve gone right of them now.

Unless there is something wrong with the goods, you are not entitled to a refund. We've just bee spoiled!

Just to follow up, if you're a little unsure of what you want to say, you may want to watch this short video;

thecomplainingcow.co.uk/complaining-about-goods-and-services-all-you-need-to-know/

I was nearly scammed yesterday by someone purporting to be from SKY - asked me open my laptop and asked me to do this and do that and hundreds of other questions until I said I was tired but before that he said can I put my bank card into my card reader. I just put the phone down. I checked my accounts and everything seems ok. Will check again today ..

Thanks Time2
Will give it a try. Will feel good to make my feelings known