If it's like my set-up, it might be a retirement flat in a complex of similar properties. If she explores the communal areas, she will probably find people who have had similar issues and will be able either to help or to point her in the right direction and if there's a manger or warden, it won't be a new problem to them. I was lucky in having family members who unpacked so successfully two years ago that I'm still trying to find everything!
But social services have lists of people who help.
Suggest you also google for "help in....." Dudley, for example, has a whole group of volunteers who do things like this. But here, we have a facebook group called "Helping...." of which there are a number, so if you are on fb, you could search for a group and post there.
1Jilly - if this is a retirement home as opposed to a care home, then I guess it may be important for your friend to make some new neighbours. One idea might be or her to ask a couple of neighbours to help her for say two hours each and then arrange for afternoon tea to be brought in for them or to take them to afternoon tea at a nearby hotel - or some such exchange.
What tyype of retirement home is it? If it is a care home then the staff should help. I imagine this is a purchased home. Pay for a local removals firm to unpack and take the boxes away. Or check on the internet if there is a local declutterer who helps with house moves.
My MiL lived in one and the complex manager helped her sort things like this out. From memory, places like McCarthy and Stone offer this type of thing.
The carers at my mum’s care home help with arranging things and they also have an odd-job man who does things like that. It might be worth your friend asking about such services.
My friend is disabled and has just moved to a retirement home. She needs help unpacking her boxes and to organise her things.Unfortunately I live far away and am unable to. Any ideas anyone?