Hi. Please don't use Vintage Cash Cow! If you go to the website for Vintage Cash Cow reviews you will see why. This is not the website on the VCC's own website, but a website set up by very disillusioned people who have used VCC. I sent them a number of items including a vintage ladies marcasite watch. There were a few stones missing but because it was old, the settings for the vintage stones had turned black (dirty). I had to persue each stage myself as despite saying they woud contact me within so many days, it took 3 weeks of phoning them to get an offer which I refused. When they sent my items back, over 30 of the marcasite stones had been removed!! I took it into a jeweller to ask how much it would cost to replace the stones and he said he wouldn't be able to get the marcasite stones to repair it anyway. However, he didn't touch the watch but said the stones had definitely been removed very recently as the settings were bright silver where they had been removed. I contacted VCC immediately I received the items back and they denied all knowledge, even saying they had looked at the video of the appraisal while in their care. When I asked to view the video they refused, and when I asked where the items were stored before being returned I was told in a storage room. They were the only people who could have removed these stones but they refused to accept this. I made 2 complaints to them - the first one wasn't even actioned. The lady who responded to the second complaint refused to even consider that they had done anything wrong. So, please have a look at the review website before considering VCC. There are far worse incidents than mine on there.