Missing order

I read something yesterday - can't remember where now but it was about Evri and lack of delivery drivers if there are holidays or sick leave and some drivers are having to tackle the backload. I am also of the belief that the company you have ordered from is ultimately responsible for goods that are not delivered.

Photos of parcels left anywhere but inside your property or in your hands are not proof of delivery. Never, ever give a ‘safe place’ where parcels can be left if you are not in as this makes you liable if the parcel goes missing.
Amazon, who are usually very good, recently took a pic of a parcel which was clearly taken on my doorstep. The delivery person then picked up the parcel and disappeared with it. Amazon didn’t want to know until I sent them my Ring doorbell proof of this. Deliveries get less reliable as we get closer to Christmas.

This sounds like a glitch with the allocation of the parcel to the final delivery person. I know they are given time slots and must deliver within that window, neither more than 15 minutes earlier or later.

Assuming you don’t live somehere remote - see …

international.evri.com/content/frequently-asked-questions

… it’s now up to Pavers customer service team to sort this out.

www.pavers.co.uk/pages/frequently-asked-questions

Call them on 0344 844 0809.

If you still get no joy, post a negative review on TrustPilot. There are plenty of those and most are about poor delivery. It says Replied to 98% of negative reviews. Typically replies within 24 hours.

uk.trustpilot.com/review/pavers.co.uk?stars=1

Thanks for all your advice. I got a message saying out for delivery but no time slot. Still got same message.

A parcel from QVC was showing at the delivery depot, but never turned up.
QVC contacted Evri and I received a refund.

On another occasion, the parcel was sent to the wrong Evri depot ( there are two in Glasgow), it did appear eventually.

Pavers should be chasing the missing parcel, not you.

I didn’t receive a delivery from Lakeland via Evri. I’d given up on it and had even had a refund when I got a message out of the blue to say it was being delivered that day. The Evri delivery person had been on holiday and when that happens they don’t seem to replace them. I’ve found over the years that the best way to complain about missing items is via Facebook messenger. I’ve been lucky in that everything I’ve ever ordered has eventually turned up albeit sometimes causing a lot of distress at the time (eg when my new passport disappeared in transit).

dollydaydream68

Thanks PaynesGrey that's where it says weds out for delivery

But is a courier time slot mentioned? Just trying to establish where the process broke down.

You need to go to the retailer - in this case, Pavers. I've had a couple of Evri deliveries go astray recently and in each case, it was sorted out very efficiently by the retailer, with the option of a replacement or refund.

We had the same issue recently. I contacted the retailer and was immediately refunded. Perhaps best to persevere with the retailer.

Thanks PaynesGrey that's where it says weds out for delivery

dollydaydream68

Tracking still says out for delivery, that was on Wednesday

What does the detail say - click the down arrow on tracking.

This is a screen shot of something Evri delivered to me this week (edited to omit GPS and photo).

How far has yours got in the process. Did you get a courier delivery time?

Shouldn't Evri take a photo of the delivery to prove it happened? A friend of mine is an Evri courier and she always takes photos. Pavers are the retailer so they need to sort it out.

With Evri it sometimes means the company has delivered to Evri they’ve received it hence received they then deliver ….. just keep checking Evri website ….. give it a few days then contact company again . I find Evri deliveries quite misleading

As ferry23 says, your contract is with Pavers, not EVRI and you need to take it up with them.
They should have a policy related to non-delivery.

I had to wait 21 days from when a parcel should have been delivered to get a refund from a big retailer.

Tracking still says out for delivery, that was on Wednesday

I have given tracking number and order number

Your contract is with Pavers - they should be taking it up with Evri.

Evri is so good in my area the guy a bit miserable but efficient. Sorry for your distress.

Ask Pavers for the tracking number, it should be on your order confirmation. Then type Evri tracking into the web browser, ie google and type in your tracking number to see where it is.