I can only speak as I find. I wrote to DWP in August ‘24 and sent the same letter in April ‘25, but got no response.
In the end, I rang them. Got straight through and a lovely lady listened and explained my query in 5 minutes.
Not about WFA but the phone call was so easy to make.
As you are so stressed to ring, is there a relative or family friend who could handle the call, once you’ve gone through security?
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