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Care & carers

Social services and financial errors

(33 Posts)
ronib Tue 31-Mar-26 17:16:05

kiberal0 incontinence pads are provided free of charge but Tena incontinence pants are not. When someone is in bed for from 7 pm until 10 am next morning, and can’t change their incontinence product, comfort is important.

ronib Tue 31-Mar-26 17:11:25

Casdon savings are around £11k having paid HMRC advanced tax.

kibera10 Tue 31-Mar-26 16:24:32

Other expenses a person might have such as gardening, cleaning, aren't taken into account. However, you need to contact her GP surgery and arrange for an assessment for incontinence products, as these are supplied free. Usually there is a specialist nurse and they will visit and supplies will then be delivered regularly according to the estimated need.

keepingquiet Tue 31-Mar-26 16:14:56

These things can take ages to sort out- it took months to get my mum's payment settled properly.
16th March was only two weeks ago.

Casdon Tue 31-Mar-26 16:08:36

My parents pay for additional care, but their savings have to be below the threshold for free social care before they would get such care without paying for it. Their other expenses aren’t taken into account, the payment for social care is a straightforward equation related to their level of savings, which cannot exceed £23,250 this financial year. Is that the position your friend is in ronib?

ronib Tue 31-Mar-26 15:47:34

Thank you very much Monica.

Yes Attendance Allowance is received at the higher rate. On paper my friend looks quite well off but Advanced Tax plus normal tax has decimated her savings. I don’t think pension credit will apply.

I have asked a county councillor for advice plus am thinking about equity release for a modest amount if possible.

M0nica Tue 31-Mar-26 14:53:50

Is she receiving Attendance Allowance. That is the standard disability benefit for people who are retired.and this money would be expected to cover any additional costs caused by her disability.

Social Services are usually uite uick in getting people on attendance allowance as they take someof it to help pay for the home visits she receives.

If she gets Attendance Allowances then she should apply for pension credit. If she already receives it, she should get an upgrade and extra money from there as well, but she will need to contact the benefits Agency. Age UK have a na Information line you can ring to get help and advice.

ronib Tue 31-Mar-26 13:51:40

Has anyone received compensation for mistakes made by Social Services when assessing payments for care at home? My 90 year old friend has 2 carers four times daily and is completely chair bound. Her payment for care did not take into account the obvious fact that she had to buy in cleaning, gardening etc, hair washing, extra fuel costs, incontinence pants etc which are all related to her disability.
To add insult to injury, a neighbour was the contact for Social Services and as PoA, I had not been consulted. My annoyance is compounded by the fact that I believe my friend was not given allowances for her disability. I first wrote to Herts social services on the 16 March and am beginning to experience some frustration! Any suggestions please?