Thank you for that story, dorset. Every time our water gets cut off I try to remember how much harder it is in other parts of the world. Helps put things in perspective.
Actually, although during the first five years of our living here our water and electricity were cut off more times than during the rest of our lives combined, things have improved in the last couple of years. Scottish Water and Scottish Power realised, respectively, that replacing main road Victorian water pipes that were always bursting, and putting overhead cables that kept getting blown down underground, would actually cost them less than having to employ people overtime at night in freezing cold, wet conditions over and over again!