She was probably overreacting to the fact that she hadn't, herself been keeping an eye on the child. The other day I had a child in front of me who kept standing facing backwards on an escalator. As we got towards the end I kept saying to her 'you must now face forwards' [didn't dare touch her, heaven forbid]. She just about turned round in time and her mother who was way in front of her rushed over telling her that was 'very dangerous'. I said to the mother 'I have been telling her, y'know'. Maybe we should start a gransnet campaign to go up to every woman with a small child, either walking ot in a pushchair that aren't speaking or interacting with the child, but have their ears/faces glued to a phone instead. It annoys me almost as much as people who do it when they're driving. Grrr