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Being an observer in a hospital

(32 Posts)
rojon Thu 06-Feb-14 21:32:42

I spent ten hours accompanying a very elderly man with all his marbles, through A&E and on an observation/admission ward. While I can't fault the care in A&E the care on the ward was non-existant. Once the admission routine was run through there was no further interaction from any nursing staff for the next seven and a half hours. I had to buttonhole a health care worker to get something for him to eat as he hadn't eaten anything since his breakfast nine hours earlier. I also had to go searching for a cup so that we could both have a drink of water. Apparently no cups on the ward. I had a headache from lack of hydration by this time. Would I be unreasonable to make a complaint

Galen Thu 06-Feb-14 21:39:10

No, you wouldn't! Complain to the chief executive and copy the letter to your MP.
I am in the process of doing this after my own treatment.
I have had a very supportive letter from my MP.

HildaW Thu 06-Feb-14 21:47:53

rojon...I agree with Galen - these things need raising as and when they happen.

Galen Thu 06-Feb-14 21:50:11

Where are you?

mollie Thu 06-Feb-14 21:50:43

Complain! That's awful. Thank goodness he had you to speak up for him!

JessM Thu 06-Feb-14 21:57:15

No wonder the entire population of some wards ends up on a drip. They can't get a drink. And if they can't get out of bed then they all need catheters as well.
No cups on ward sounds like a brush off to me.
Do complain, you are in an ideal position to do so. If more people complained the nurse managers might be a bit more vigilant about what was happening on their wards.

Aka Thu 06-Feb-14 22:06:32

Do complain Rojon and don't be fobbed off. It's people like yourself and Galen who can shake this deplorable system up.
Good luck.

merlotgran Thu 06-Feb-14 22:08:51

I ended up on a drip after I had an emergency operation for a strangulated hernia four years ago. I was very sick after the op but once I started to feel better I had to practically beg for a cup of tea. I had also had nothing to eat for two days. They started to get a bit worried when my blood pressure plummeted so I had to stay in for two extra days while they got my BP back on track. As soon as I could I discharged myself.

Galen Thu 06-Feb-14 22:22:58

I was vomiting non stop, dehydrated, not passing urine, which I pointed out to the consultant, who replied' well you haven't been drinking!'
I'm sure this contributed to the fact that I was unable to rid my system of the morphine and fentanyl. Thus contributing to my inability to stand unsupported!
I had a line in, so attaching a bag of fluid was not a problem!

Aka Thu 06-Feb-14 22:29:12


Kiora Thu 06-Feb-14 22:33:01

You must complain. Only by bringing this type of deplorable treatment out in the open can we hope to change things for the better.

FlicketyB Thu 06-Feb-14 22:42:17

Complain, again and again and again until they will do anything to get you off their backs.

Galen Thu 06-Feb-14 22:46:05

Agreed! That's what I'm going to do!
I ended up having to spend three nights on the senile dementia ward of a local private nursing home, at a cost to me of £400!
I am still fizzing about it!

grannyactivist Thu 06-Feb-14 22:52:06

rojon and Galen if people like you speak up then you're doing the rest of us a service. People on the wards who are doing their jobs well have nothing to fear and when systems or people are inadequate, incompetent or overworked then a complaint may well reveal that.
So thanks Galen and yes, rojon, you kick up a stink and I'll thank you too.

Galen Thu 06-Feb-14 22:54:51

WLIIL DO! Am doing my MP is behind me!

Aka Fri 07-Feb-14 00:17:43


POGS Fri 07-Feb-14 00:44:59


Which hospital were you at???

JessM Fri 07-Feb-14 08:15:42

The government cuts are only half implemented. We should be braced for 9% cut of the NHS budget over the next few years. This is an astounding amount. I am unconvinced that farming out parts of the NHS England is going to achieve this.We should be braced and start putting on the pressure or nursing care is going to be further cut.

Brendawymms Fri 07-Feb-14 08:33:15

When I joined the NHS management overheads were less than 8%. When I left the NHS they were 18%. And that was 15 years ago. Heaven knows what they are now.
Train nurses to nurse rather than write thesis, train Doctors to be doctors rather than sit in endless meetings. Get rid of needless number crunchers and form fillers and you might improve the service. The constant battle between quality and budget constraints is what is strangling the NHS.

LizG Fri 07-Feb-14 08:53:21

Galen I can't think of a more inappropriate ward for you, that is disgraceful. Did you let anyone know your employment history? Sorry to use this word but I am 'gobsmacked' by your treatment. You must keep complaining!

Mishap Fri 07-Feb-14 09:39:07

I complained after similar treatment to my father last year. They set up an enquiry and changed practices as a result. So it is worth doing. Admittedly I am now not there to see how these changes are being put into practice, so I can only hope.

When I had my fall, I could not fault the paramedics - they were sympathetic and efficient - and I had 2.5 hours lying on cold stone steps to get to know their care! The ambulance could not get through, as we were on the side of a river with a narrow footpath and a rock fall, and I could not be ferried to the other side because every time they moved me I fainted.

But the story was different when I got to hospital. First of all they suggested I go and sit in the waiting room rather than lying on the trolley I had been wheeled in on. The paramedic chipped in and said this was not a good idea as my BP was so low I could not sit up, which they already knew. At no point in the whole proceedings there did I see a doctor - it was all dealt with by nurses - hence the misdiagnosis that has left me in the pickle I am in.

On the whole I think I get good service from GP and paramedics, but hospital care is falling down the drain. One of the reasons I turned down my surgery was because I had had such bad experiences of inpatient care in the past that I could not face it again.

Hear, hear to teaching nurses to nurse rather than making them take degrees and write essays.

rojon Sat 08-Feb-14 23:21:49

Pogs North Manchester General Hospital and yes I will be taking it further.

Aka Sat 08-Feb-14 23:26:17

Good to name.

North Manchester General Hospital shame on you angry

whenim64 Sat 08-Feb-14 23:36:03

rojon you will be listened to if you complain. North Manchester Hospital is under intense scrutiny for their appalling treatment of patients on certain wards, especially the elderly and mentally ill. There have been several coroner's enquiries in the last year, and at the most recent one 6 NHS and agency staff were referred to the Medical Council with a recommendation they be struck off. The culture of ignoring patients' needs is a major issue there.

whenim64 Sat 08-Feb-14 23:38:13

Graham Stringer is the MP for that constituency, rojon. Worth writing to him, too.