If you had ordered...

I would say the first lot they sent was damaged and they made me take the parcel to the post office and send it back before they would send out a replacement. Which made me cross.

No!

Thank you merlot.

Thread closed.

I would email asking what I should do next and they will probably tell you to keep them. You will then have an easy conscience. If you report as damaged they will probably ask for photographic evidence!

I agree with Shysal. They won’t want to pay for the postage so will most likely to tell you to keep them. No need to tell any lies.

Why lie? I’m sure they would say sorry and keep them. If an item is wrongly delivered I believe the law is clear - the sender is responsible for collecting them so would have to send a courier - they wouldn’t would they? The only time I had a courier collect something wrongly delivered was when six travel costs instead of the one ordered arrived. That was hundreds of £s and obviously they wanted the 5 back ( just as well as they blocked my hall and the box was too heavy to move)

Cots

As they had already sent damaged goods and showed poor customer service as to insist that you have the inconvenience of returning the damaged goods before replacing, I would take it that an extra box is compensation. ? ?

They are again at fault for duplicating the order and you should not be inconvenienced yet again.

You were daft to take the damaged ones back to the post office

Your first two posts make completely different points and are different issues

A friend of mine once ordered a vacuum cleaner, which arrived as expected. The next day week she received another one, taken in by her neighbour as she was at work. She lived in a village in the edge of the Pennines. On contacting the company she was told, that as she lived in an isolated place, she should keep them both as they didn't have any more deliveries in that area.
She sold the unwanted one.??

I couldn't keep them. I'd have to phone them up and tell them.

To quote Forrest Gump: 'Life is like a box of chocolates, you never know what you're gonna get.'

In Gonegirl's case, another box of chocolates.

Daft quote anyway. All you have to do is read the menu.

Maryeliza The chap at Funky Pigeon said I had to take them back. THEN they would send a replacement. But then they sent the replacement by next day delivery anyway.

Don't worry if you can't keep up.

...munch munch munch

Do you always do what chaps at Funky Pigeon or anywhere else for tgat matter tell you? Oh dear.

I agree with Cherrytree. She's got it.

They gave me a freepost address.

Well, I wanted the effin' replacement!!!!!!!

I feel bad now We have only ever done one online shop. It was at Christmas some years ago. Included in our order was a bottle of gin. They sent two. We kept them.

that was to Maryeliza

Your OP was a different question to what you then added in your second post - I can keep up - the real question is why can’t you be clear in the first place?

Don't feel bad Katyk. I'm keeping 'em.