Red tape! Grrr 
I'm university educated with a professional background and lots of experience, but the benefit and appeals systems are so complex that I often feel as if I'm trying to knit fog! Finding a way through the bureaucracy of it all is a nightmare for me, so how people who are stressed, ill, learning disabled, mentally ill or illiterate are supposed to manage I don't know. People with learning disabilities who are denied PIP may have no official help whatsoever.
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