I understand that a lot of shops pay commission to their staff, so i generally say 'no thanks, just browsing', but will find the staff member that initially asked me if i need assistance. That way they get the commission.
I find some of our department stores that used to be known for their customer service now have no staff in sight. Disappointing, since I feel that is part of the shopping experience. Otherwise I could just order on-line and not be bothered actually interacting with a person.
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. I have never gone back.