Live chats with British Gas are also a nightmare, we’ve been supplying monthly readings and getting monthly bill for years. Since moving house 20 months ago, they’ve changed us to quarterly billing 5 times. Live chats assure us it’s been put right.
The final straw was yesterday, they plan to take out of our account 2 sums of over £100 on the 29th & 30th June. Another live chat, these amounts will be cancelled immediately, they’re still there this morning.
We’ve cancelled our direct debits and changed our supplier today and advised live chat they can have our meter readings on the day of changeover.