So frustrated

I had major problems with EON never could log in to my account and in the end gave up and did it over the phone .Worst energy supplier I ever used and now left had enough

My OH has had the same problem with his HSBC credit card and has been persuaded at long last to switch to my credit card which works so much better.

I had a real problem with the local council. When I first moved here, I informed them and asked for my community charge account so I could pay it. In duke course they sent me a paper copy and on the back it told me to set up an on-line account, the only way I would be able to access any Council services in the future,. So, I did just that - then realised they had the incorrect number of of my flat on that paper account, which I noticed with the on-line account.

Informed them by phone immediately, and a new paper bill was sent with the correct address. However, could not get that on my laptop - only the incorrect one - and when I tried, repeatedly, to re-set up my account, all I kept receiving was a message saying they already had an account for the email address!!. Yes, I know - but it was an incorrect account - their mistake.
Had to eventually make an appointment and go to see someone to get this sorted out.

When this happens - and I am positive it is not my fault - I telephone the company, ask for customer services and absolutely BLOW MY TOP!

It's amazing how rapidly they get it sorted out and also, how often they tell me that "we've been having problems with the website..."

Oopsadaisy4 , , We can all relate to that!! lol

Another RoboForm user here. I only have to remember one password. It’ll generate secure new passwords for you as you need them and has never let me down in all the years I’ve used it.

My husband had this problem often at work, and once typed in Whatthef***isanacceptablepasswordthen?” Apparently, that was acceptable ?, and he was stuck with that for some time

This is why I avoid unnecessary online things, if I can.
I find it incredibly stressful and time wasting when I things go wrong.

If the site I'm setting up ues biometric passwords I use my fingerprint, I would dare anyone to say wrong password to that.

I have had trouble with my internet banking for months. Sometimes it let me in without a problem. Other times it would tell me that my number was wrong, and a strange one would pop up above it.......never the same one. I queued for ages on the phone to speak to a person who could, allegedly, help me. She was completely bemused when I explained the problem. She suggested that she closed my internet banking account, and then I should register with a new one. That would definitely solve the problem, she said. It didn’t. The same thing happened again.
I went into my local branch, but couldn’t speak to an advisor because of Covid. The cashier was also bemused, and could offer no advice, so I told her to close my internet banking account, again, and arrange for paper statements. Two months later, I was thinking of having another try, when I read that T** customers are again having problems with their internet banking.
Having to go into the branch again, to do a manual transaction the cashier admitted that they were again having problems, but suggested signing up for internet banking yet again, and seeing what happens. I told her that if it fails again I am going to change to a different bank. I haven’t yet plucked up courage to log in again, but I have the feeling that it still won’t work, when I do.
It was much easier in the days when we all had a Bank book, and paid our bills manually....I think!!

I find the gov.uk forums particularly password incompetent. I’m guessing it’s intentional. Couldn’t possibly be their incompetence....

Our leisure centre send me emails. When I tried to log on to their site using my email address (the one they send emails to) the message came back "this is not valid email address"

seacliff and Oopsadaisy that was so funny, why such seemingly simple things can be so frustrating.

Please to know I'm not the only one having trouble with
b----y passwords. Find one you can remember and told has to include nothing you will! Seacliff yours is a beauty - will I remember it another issue!!

My iPad will automatically use a computer generated password if I wish, then it just asks me if I want to use the stored password when I go back in, all passwords are stored on an iPad too.
The problem is when I go onto the PC and try to put in the Apple password( a random selection of numbers letters caps and lower case with hyphens, ) DH has to stand an read them out to me as I get lost half way through.

I can very highly recommend Bulb as an energy company

Another vote here for Bulb. They just email me, once a month, to say it's time to submit meter readings. No need to log in or go to their website, you just click on the link in the email, enter your readings and you get an immediate email back to confirm them and tell you what you energy consumption has been since the last reading. No need to remember any passwords. Brilliant!

I had this recently with M&S. I know I had entered the correct password, but it was not accepted. I changed my password, and this wasn’t accepted. I phoned M&S, was given a temporary password to use whilst on the phone, and this wasn’t accepted either. The lady on the phone said it must be my computer - but I was not having problems with other companies. I gave up.

Not sure if it's been mentioned and I've missed it but when putting in passwords be wary of spaces..... sometimes if you have auto fill a space cab appear at the end of your email address or password - this making it incorrect xx

I keep a list of passwords in my email but saved to drafts... semi disguised with asterix for obvious ones. I can update it as needed.

Oh yes, Bluebelle - passwords are my nightmare. I write them in an address book but it's never the right one. Apple is worst. Getting apple cloud, apple itunes, apple ID or just getting into your Macbook, iphone and ipad - and absolute nightmare! Now I just let the Keychain save them, I still have the odd problem but not as much!

I have the same with Go-Compare and Sainsburys bank.

I've had this problem with various sites but also can't log in at all on some, or proceed with a sale on others, although I can do it fine on my phone. I've realised that the problem is probably because both of my iPads are just too old after getting a message from my bank that my browser is out of date. Both tablets are well past the stage where they can be updated so looks like I'll have to buy a new or newer iPad. Grrrr!

I have exact same thing with my Amazon account every blooming time I go to sign in, eventually after numerous attempts it finally allows me in. You can call them and they will rectify it for you but the wait time is long on the phones.

seacliff Love that - thank you for putting a smile on my face

Aberdeen city council website is a nightmare. I just needed to report a dead tree that needs to be removed. I was tearing my hair out with frustration before I think I eventually managed it.