I think it’s a bit different with online shopping and perhaps more importantly, online marketing MOnica.
When something pops up on my Facebook feed, what I see is the garment on a reasonably attractive model, and that’s what I use to make a judgement on firstly whether I like it, and secondly whether it might or might not suit me.
Also, the computer cleverly knows what sort of things I like, because it’s seen me clicking on stuff from Jigsaw, Hobbs, Boden, Crew Clothing, Toast and John Lewis. So it sifts out the M&S stuff it knows I wouldn’t like.
Compare that to the in-store experience where you have to wade through racks of mediocre stuff, haphazardly displayed, before you stumble on the one garment in the whole store that might appeal to you.
By the time you’ve done that you’re feeling so cross & frustrated that the urge to buy anything at all has evaporated.
All my purchases this year from M&S have been online & if they can get this right I think they’ll do well.