Hithere strangers don't owe her empathy, but they can choose to give it or not. If I require empathy I go to my support network with my issue, if I require opinion I go public. No one gets to cherry pick other people's thoughts on a subject if they put their issue into the court of public opinion. So it depends what she wanted really, opinion or approval.
It's not an ideal situation, I feel sympathy for her and would want a better experience for all in her situation. But...I think people would cope better with life's inevitable difficulties if they grew a thicker skin, they can have a moan when things are difficult. But their MH is their responsibility as soon as they become adults, working on it increases resilience and puts the locus of control back on the individual rather than on a 'cruel world' that can't be mastered.
What is our role as older people?
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