Oh how agree with this . I worked in front of the public for years and tried to always say sorry about a problem . I note every time something is wrong or I take a faulty item back if anyone just says sorry. I had a big problem with RBS and was passed from pillar to post and not one person said " I am sorry about this " . I complained to the bank pointing this out and the reply came back with no mention of being sorry.
Do you get a mot at the doctors?

