Oh how agree with this . I worked in front of the public for years and tried to always say sorry about a problem . I note every time something is wrong or I take a faulty item back if anyone just says sorry. I had a big problem with RBS and was passed from pillar to post and not one person said " I am sorry about this " . I complained to the bank pointing this out and the reply came back with no mention of being sorry.
Private spinal surgeon appointment
Early Bee Gees performance (1960) when they were kids.

