I was on to Outpatients Appointments yesterday. 5th in queue for 30 minutes, handed phone to DH and went to hang washing out, said to shout me when we got to about 3rd.
Suddenly jumped from 5th to a real person answering, had to dash inside!
I phoned the doctor recently and was told by the automated voice that I was first in the queue.... and it rang and rang and rang.....nobody answered so I gave up and tried again later.
Yes, in a queue for 43 minutes a couple of weeks ago to a govt body. Ridiculous but at least my request was dealt with in three minutes and the resulting documents arrived as promised in the post.
Trying the number for appointments at an NHS clinic today for 14 minutes - 'our call is important to them' but not important enough to answer. After 14 minutes it rang out.
Yes I could remember but lost the will to try again.
I once held on for making a GP appointment, being 11th in the queue. I had put my phone into speaker mode so that I could use my laptop while waiting. When at last it was answered, I forgot that I was already connected and pressed what I thought was the answer button instead of just speaking, thus cutting myself off! I won't be doing that again!