People always seem to think management isn't needed. Would be chaos without it. The NHS actually spends less on admin/management than other big organisations as a percentage of their budget. It is an easy target.
I was a senior HR manager, I remember having meetings with staff where there would be moans and groans about how things were done. Eventually I suggested they nominated 2 people to come and represent them in HR for a month. Both dropped out within days, it is easy to moan but when you present them with the problem and they are expected to find a solution rather than moan about it they don't seem so keen to be involved.