New Sky Glass TV system

When it works, our wifi works all over the house and even in the garden. When it doesn’t, the lights just go out and we have no phone or wifi.
When I’m WFH and it drops connection, our router is about 3.5 metres from where I use the computer with no barriers.
Distance from the router, or the need for a new laptop and air printer have all been suggested by Sky as a reason for loss of connectivity.

We moved house 6 months ago all living together so cancelled 2 out of 3 sky accounts as only needed one. We upgraded to Sky Q as they were phasing the previous system out. I don’t like the Sky Q it’s very counter intuitive and I find it difficult to use and not as good ( in my opinion) as the previous system.

In light of what’s been said I think I’d hate Sky Glass just as much. Improvements are not always improvements!

An update

We have just had a phone call of 1hour and 40minutes with Sky Glass, they finally admitted that the TV’s have a software problem whilst stating that they are under no obligation to either refund or replace.

The TV has intermittent vertical stripes which removes the colour from within the stripes, extremely annoying and not acceptable.

Out of two pucks only one is currently operational.

I would advise anyone thinking of this system to wait until the many operational and software glitches are sorted out.