Since everyone, including young people, carry a computer in their pocket, why do they not look it up?
When my children were in junior school, around the early 1980s, I read a letter in a newspaper from an 18 year old A level school leaver saying that school didn't teach anything useful. This person did not know how to open a bank account, get a mortgage, tax or insure a car and several other things.
So when my children came out of school, I asked them whether they knew how to open a bank account etc. DS was the elder and his response to the bank account question was: 'I would go into a bank and ask.' We went down the list and his response was always. I would go into a building society/post office etc etc and ask. There was one he didn't know, but thought and said, 'I expect there is somewhere I could go and ask.'
This divergence between what older people think younger people should know and what they do know has always been there, and depressingly, despite the omnipresence of google, too many of them never seem to have been taught how to find things out for themselves.