What would you have done?

I had this and noticed before driver had gone 6 bottles of £10 wine and two big boxes of chocolates. I had been brought up to be scrupulously honest so handed it back, the driver said he woukd have kept them. Didnt want the driver accused of anything if someine ewng sqying they hadnt received the items. During lockdown when they were leaving it at the top of the drive there was a bag of food which wasn't ours. I rang up and they told me to keep it. It was packed full of items that you would buy if you had small children so I took it around to a young family who had recently moved near us. Had a lovely little note from the eldest child and they now make my day by waving everytime they go past.x

Any food that is refused by the householder, even sealed packets, jars, tins has to be destroyed, it is a 'chain of custody' issue. I'm not sure about wine but it could well be the same.

Sarah74

Do food banks accept alcohol?

No, they don't.

I would have kept them because it causes more trouble to try to return them.

We were sent a box of coffee pods and don't have a coffee machine. The driver said they would go in the skip if I refused them so I gave them to a friend.

I’d have kept them as he was quite insistent.

Amazon do similar sometimes. I ordered a £10 item recently and they sent the wrong thing. They told me to keep it, refunded my money including postage the next day.

It's my understanding that if you receive goods you haven't ordered, these are 'unsolicited goods' and if the sender doesn't collect them within a reasonable time, that you are entitled to keep them.
However as apart from a small duplicate item I received through an on-line purchase (the told to keep) this has never happened to me so I've not been able to test the theory!

I’d have followed the delivery driver’s advice and kept the wine. I don’t think food banks accept alcohol so the idea of offering it as a raffle prize is a good one. Or give it to a family member or friend.

I’ve had it few times items not ordered and rang customer service and being told to keep them. Nowadays if it happens I say nothing and just oh well they lose not mine lol

Blimey this happens often with my Waitrose delivery they always tell you to keep items and everyone I know always does including me.

Growing0ldDisgracefully

It's my understanding that if you receive goods you haven't ordered, these are 'unsolicited goods' and if the sender doesn't collect them within a reasonable time, that you are entitled to keep them.
However as apart from a small duplicate item I received through an on-line purchase (the told to keep) this has never happened to me so I've not been able to test the theory!

Don't you just luuuurve barrack room lawyers and amateur cops!?😅 Theft is theft. Wrapped up in "ooh I didn't order this" or" oops I forgot to return these and haven't paid for them" if you wish, but to not even attempt to inform of stuff received unordered is, well , theft! Same as not returning excess change.
As soon as you fail to inform, you're being dishonest.and yes there's "theft by finding" too! Not "finders Keepers losers weepers" 🤣🤣🤣🤣🤣 that's for the playground!

My first delivery during Brest from Iceland included some extra things which I hadnt ordered. I rang Iceland to let them know, expecting them to pick these up but they told me to keep the items. No wine sadly.

As I don’t eat pre made frozen meals I took it along to an elderly neighbour who lived alone and had been unwell. I knew he couldn’t get out to shop and thought the ‘straight into the microwave ‘ or oven would make things easy for him.

I heard later that he died at home a week or so afterwards and hope it’s nothing to do with the food. RIP Richard.

My daughter did this job in Asda for 5 years and when people refused stuff, she was then back at the wear house for hours before she could go home filling in all the admin forms and someone would always get told off. It is best to just to say "oh thank you so much " and take it. I get that you were being honest but he had asked you to take it and showed you that he wasn’t happy that you didn’t, what more did you need?

Drivers may not take gifts and they have cameras in their van to that are checked every night to check they take nothing. So the diver could not have kept it and the best thing you can do is make it as simple as possible for them. You didn’t miss out you turned it down big difference.

i order items from wilko as i do not have one near me, courier came and the small box was mine but also gave me a very large box, i said it was not mine and to take it back but all i got was it's your name on it so it's your's, i called wilko but i was going into hospital next day and no idea when i would be back. i got back two weeks later to a message on the answer machine to say just keep the box, i gave assorted things to neighbours who had pets and gift sets and cleaning products to the foodbank. i was given a bag of frozen items in my asda order that i did not order and they asked me to keep them in the freezer until my next order, they never did pick them up, it was more than £20 worth of items, i gave them to a neighbour with children who would use them.

Covid of course, not Brest.

Many years ago when I was claiming unemployment benefit we were sent a giro fortnightly. I received one on the Thursday but the following Thursday I received another one.
I went into the office
A lovely lady told me it would take her hours to sort this out ( pre internet) she told me to say no more and keep it.

The best freebie we ever had was a satellite phone ( in 2004)
We lived abroad but kept a flat in the uk. We believe someone was using that address to have goods delivered.

Last Year I got someone else's Christmas dinner, obviously someone on their own. I phoned Tesco and the driver came back for it, as that person would have had no Christmas dinner.

We once had a crate of beer from Tesco, one was burst in the box. Tesco refunded the whole £14, despite insisting only one was burst! That's their policy.

Like others have said, you could have donated the wine to charity.

I've been told the same both by the delivery driver and in the days when things came in carrier bags by the customer service centre. I find Tesco very good at dealing with the odd mistake. The other week the driver went off with my frozen stuff still on the van. When I called customer services they took as list of what was missing and s as I'd they would refund me the cost and delivery charge and to reorder. They actually refunded me for my whole shop.

Don't you just luuuurve barrack room lawyers and amateur cops!

I prefer to be honest but I expect I would have caved in and kept them, rather than cause a problem for the driver. He may well have found another customer along the route who would happily have taken them, OP - in fact I'm sure he would.

I know someone who would have taken them with no guilt whatsoever and boast about it too. It sort of sticks in the craw a bit, doesn't it?

I had a microwave delivered from John Lewis. It had a minor fault and they replaced it immediately and left me with the original. My son has been using it to death for many years now. He didn't care about the lack of a bleeper!

You just made more work for the delivery man. Next time think of this.

I've had extra things in my Asda shop before and have been told to keep them. But I've also had the opposite happen-things missing and because I rush to pack the bags at the door, don't notice until later. They always reimburse when this happens but makes me wonder if they might think I'm trying it on, particularly the one time there was quite a number of things missing. On that occasion they came back next day with a replacement order of the missing items, practically a whole crateful

I had a bottle of gin delivered with online order, it's the second time this has happened! I wasn't there when the delivery arrived so didn't realise until a few days later. I telephoned the shop and they just told me to keep it and enjoy.

Gabrielle56. Unsolicited Goods and Services Act 1971
I rarely post, due to nasty comments that appear in perfectly normal "conversations", but your sarky reply to a person trying to help prompted me to do so.