But the north does have bursars. Just because you work at a school that only has a lowly paid secretary, (and I’ve yet to find a school that only has a lowly paid ‘secretary’ nowadays), it doesn’t mean that no other schools in the north have bursars or school business managers or administration assistants or anybody the variety of titles which mean they do more than just secretarial work.
Love your ‘gentrification’. A rather snobby way of explaining words that seem to make you feel uncomfortable.
If you’ve worked in a school recently, you would know that phone calls go to the office, so that the person can be directed to the appropriate member of staff or arrange an appointment. Visitors to the school are greeted by the office staff (bursar/office manager/ school business manager/administration manager/ admin assistant etc,) and directed to the appropriate place, member of staff or enabled to arrange an appointment.
The office staff (bursar/office manager/ school business manager/administration manager/ admin assistant etc,
also respond to parents arriving to collect a child early. All this in addition to the financial and other tasks necessary to keep a school running.
As for them acting as a means of communication between parents teachers and head teachers, perhaps that's one of the great problems with primary education today
The more you say about that, the more obvious it is that you don’t understand the communication, but that’s your problem.
They aren’t like GP receptionists, they don’t make decisions about who you can see and when and what for.
At your school, are you saying that parents walk into the reception area, are ignored by your lowly paid ‘secretary’ and the head senses their presence and immediately abandons phone calls, meetings, dealing with children etc. to go and deal with every parent who arrives? I don’t believe it.