I ordered some trainers from FitvilleUK online (I know 🤦🏻♀️) which were supposed to be good for plantar fasciitis. Before placing the order I checked out their returns policy which stated a full refund would be paid on return of unworn items, in perfect condition in the original packaging accompanied by the order number. I ordered a size 6 but they are very big, more like 7.5. Their delivery charge is £7.99. I know ‘buyer beware’ but it turns out that they very slyly omit the fact that there is no UK store, and customers are responsible for the return postage cost to Germany, yet this is not mentioned anywhere on their website. There was no returns info with the delivery so I emailed them, and they simply suggested a refund of £18 as the postage is prohibitive to return to Germany and you get to keep the useless trainers. Somebody at the charity shop will find a use for them I’m sure. I should of course have checked Trustpilot where they get a real bashing. You live and learn.
