Irritating email from Santander

Because it’s gimmicky nonsense
Not at all. This is how companies are rated. What if there was no rating ? I look up companies all the time on different issues. With no rating I wouldn’t know if they were good or bad.
This feedback can be a benefit to us as well as companies.

I got a £50 Shop voucher from RBS for renewing the household insurance. I did check if I could get it cheaper elsewhere before I renewed, but I don’t think they know that

vickymeldrew

Poor old Santander - damned if they do and damned if they don’t. It’s just a way of showing that they appreciate your custom.
Often shops have a sign up saying ‘thank you for your custom or airlines say ‘we appreciate you have chosen us’.
Why the high horse ?

Because it's gimmicky nonsense.

All this "thank you for reaching out to us" and "thank you for choosing xyz" or "how was your experience with us today" and the exasperating, "your call is important to us".

Companies and organisations have made a virtue out of basic business practice.

What counts is how well they treat you when you have a problem or need to talk to them.

If these organisations really value your custom, they will employ more people to answer the 'phone - not fob you off with the tired old "we are experiencing a high volume of calls".

... or pass you around the company after you've pressed Option 1 or Option 2.

What they are doing is maximising their profits by cutting costs which means employing as few people as possible to deal with customer queries and enquiries. And then pretending that they value your custom by sending out a silly letter.

Anyway, they flatter themselves - most of our choices are based on cost, not brand name.

I agree, Anniebach, what’s wrong with them saying thank you? No need for gift vouchers, etc.

What is so wrong with ‘thank you’

Alaniss

Hi do you remember who signed it was it the CEO. I had one two but must have deleted it and I want to write to them.

Thank you

Alanis

Original post was November last year.

Hi do you remember who signed it was it the CEO. I had one two but must have deleted it and I want to write to them.

Thank you

Alanis

They were
Abbey Road
The national building society
Abbey national
Abbey (they bought a&l)
Then Santander

I too have been a customer since it was Girobank. When I first came to Manchester as a mature student there were no mainstream banks on the rough estate where I lived so I joined Girobank.

About 2 years ago someone hacked my Paypal business debit card and got access to one of my bank accounts because they were linked. Santander spotted it when they tried to draw funds and sent me one of those "was this you" messages. They sorted it out pretty quickly and Paypal refunded my money from the card. Needless to say I no longer have these cards linked.

I was originally with Abbey National and when it became Santander l was given shares. This is the only reason l stay with them to get the (somewhat small) dividend. They are not the best bank !! And l didn't get a thankyou email even though l have probably been with them for over 50 years !!

Lizzardd65

Just wondering if the lovely gransneters can help. I've got a large fibroid and probably need a hysterectomy. I'm 65 and type 1 diabetic and therefore worried about major surgery xx

Think you need to start a new thread. X

Sorry to blot my copybook but I changed banks from Santander when they began having Ant and Dec on tv telling us that what customers really wanted was teenie weenie pens in the banks-No - what customers want is good interest rates and fab friendly service.I like Ant and Dec but find their adverts condescending.

Just wondering if the lovely gransneters can help. I've got a large fibroid and probably need a hysterectomy. I'm 65 and type 1 diabetic and therefore worried about major surgery xx

Seems a lot of us have been with them since the Giro days. I had that email too - I actually thought it was a nice touch, easy enough to do for sure but still someone thought of it.

Poor old Santander - damned if they do and damned if they don’t. It’s just a way of showing that they appreciate your custom.
Often shops have a sign up saying ‘thank you for your custom or airlines say ‘we appreciate you have chosen us’.
Why the high horse ?

I have been a customer since 1999 and have not even received a thank you let alone a gift card 😂

Not Santander, but Halifax.. I've been with them for close to 40 years.. never had anything in the way of a small token for loyalty

I have been with Abbey National/Santander for 40+ years and also had that email. I thought exactly the same as you, so I deleted it into the email bin where it deserved to be! What a waste of time and money

They might just be checking you are still at the same address . Or indeed still alive.

I must say that Santander have been very good when my account was hacked/scammed. The money taken by these evil people was put back into my account straight away they also phoned me and wrote to me.

Is a thank you not enough?
Loyalty is often rewarded by a hike in charges - utility companies, car insurance spring to mind.
I didn't get the email either but I'm pleased that the interest rates on my savings account are going up a bit at last.

I ditched Santander, found them to be the least efficient of banks I invested with.

I had that email a couple of months ago, seemed pointless to be honest.

I have been with them since they were Abbey - I haven't received a thank you!!!!

Me neither! We’ve been with them since the Girobank stage and I didn’t even get the email.