My Kitchen Makeover started on 26.9.23 to have new worktops, cupboard doors and sink. I was told that it would take a week to complete (although the Company advertise 2 - 3 days). It's still not finished and there have been various issues.
The first day, the fitter damaged the worktop. A few days later, he dented the new sink. The tap is incorrectly fitted. Some cupboard doors don't fit as they were measured incorrectly/too small and there are gaps all around the doors - the fitter tried to botch them up to try to make them fit but agreed that they were too small and new, correctly sized doors should be ordered and told the owner this. The plinth beneath the oven popped off as we opened the oven door for the first time. There are a couple of small dents in two doors and a few other bits and bobs that need sorting out.
We paid half of the monies at the start and we were to pay the other half on completion, as agreed in the contract. The owner (a franchisee) of the nationwide company, is saying that the cupboard doors that are too small "look fine" (he hasn't seen them in person, he's only seen a photo that the fitter sent him to show how small they were and has never been to inspect the kitchen.) A few days ago, the owner Whatsapped me to say that the kitchen is finished and wants the full amount paying now. I told him that it is not finished and he needs to come and look. I made him aware of all the issues, as they occurred, and he said that they would be dealt with but, so far, only the damaged worktop has been 'repaired' (not really to my satisfaction.)
We've had a quite a few Whatsapps between us over the past few days - first he said that he wants the balance of the monies. I told him that I will not be paying any more until the kitchen is finished and repaired. He then Whatsapped to say that, if I pay 75% of the balance due, he would come and take a look. I am not paying any more until the kitchen is completed. He promised so much at the start but I don't trust him anymore. I'm so upset and full of anxiety. I just don't feel like putting my kitchen items away. I've been living amongst boxes for 40 days. Is this reasonable? I'm in limbo. He refuses to come and inspect until at least 75% of the balance is paid (at one point, he said 100%. Confused.). Any advice ladies? Thankyou.
