I have had an issue with Sainsbury’s this week, it is a long standing complaint.
I have a delivery, placed online, with them every week .
I have done so since I couldn’t leave my H on his own, maybe 6/7 years.
This week I couldn’t log on and when I went into it I was told a security number would be sent to my mobile phone.
It came immediately but to a phone I changed last January.
I have told them several times about this change..
After much faffing I got put through to a foreign call centre.
The operator, a woman, with a very strong accent and an attitude, said she couldn’t understand me, It was mutual.
Eventually she understood, took my new number and said to wait 24 hours for it to be uploaded.
Today try to log in, code sent to old mobile.
I rang head office and after the usual Scottish voice I expect from them got put through to… a foreign call centre.
I went thought it all again and the lady said she would put me through to the Nectar department.
Why I asked , because they deal with I am told.
That was the final straw.
Does everyone who uses Sainsbury’s have and use a Nectar card?
I told her in detail to deal with it.
After being on hold for a few minutes I was told it was done, also told it hadn’t been activated yesterday or indeed any time I had informed them.
I have now been told to wait 60 minutes to log on again.
I am not holding my breath.
Family don't pitch in and help
