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Not having a good day

(81 Posts)
gentleshores Thu 17-Oct-24 15:10:26

So my nice "new to me" chair was delivered today. It looked immaculate in the shop - almost looked like a new chair. It's a light coloured linen loose cover. Not something I'd normally choose but it was comfy and I liked it and nothing else in the shop was comfy.

Total disaster. The delivery men were awful - didn't cover it with anything, got it stuck going through the back door (we've had a sofa through that door before) and yanked and dragged it partly against the outside stone wall - and it had moss stains all over the arms and one wing. I tried to stop them and say shall I get a blanket to put over it but too late.

Honestly it made me cry. I knew straight away they were stains that wouldn't come out easily. Phoned a professional upholstery cleaner who said - not on linen loose covers, the chemicals could damage it. Phoned a dry cleaner who said they can't guarantee getting moss stains out.

If I was younger and fitter I might have tried washing it in the machine but the ironing would be really hard and I can't do that any more. And it might shrink - no labels to say how to clean it - it just says linen.

Shop offered a few options - they could pick it up, get it cleaned and redeliver it. I don't trust them, it would take ages and I don;t think their professional upholstery cleaner will achieve it having just spoken to one.

I opted for a refund of the delivery cost. Even just taking the cover off and taking it to a dry cleaner seemed hassle. I didn't want to make it worse by trying to wash it off,

But in the end I thought I'd try some bicarbonate of soda on it then wipe that off carefully, to try and remove most of it and then get it dry cleaned.

Another disaster. Apart from anything else I have a really painful right shoulder and that is now worse. Bicarb isn't supposed to leave white spots like bleach marks is it? I've used it on fabric before - but - that is what has happened.

It removed most of the worst green stains and mud marks - but it left little white spots as if bleach had been spilt on it (it's multicoloured light colour).

So now it just looks grubby on both arms and one wing with little white spots.

And I have a very painful shoulder and won't be able to do anything for a few days.

I suppose I could get new loose covers made but that would be quite expensive I think.

gentleshores Fri 18-Oct-24 22:15:33

Thank you :-)

Allira Fri 18-Oct-24 22:19:37

gentleshores

Allira

Ps which firm was it?

I mentioned earlier it was a well known charity that sells donated furniture. I did indeed make my views felt about the delivery and am having the delivery cost refunded. And I asked for them to make sure something like this doesn't happen again and furniture is protected and handled carefully.

To be fair the man said he would do whatever was needed to put things right, and because it was a charity I didn't want to ask for too much. I'm happy I got the delivery charge back. Nothing would have made up for the stress and upset at the time.

Sorry, missed that.

Allira Fri 18-Oct-24 22:23:49

You could try washing on a low heat with diluted hydrogen peroxide and detergent.

gentleshores Fri 18-Oct-24 23:05:14

I think it was more than just ageist but it was definitely attitude. I think because the price tag was on it, and it was only £50 they just didn't treat it with respect. Despite the price, it was immaculate and also something I had bought as suitable for me - so they should have treated it with more respect.

Allira thank you. I think I have established it's probably machine washable. The stains are gone with bicarb and some sponging but not quite as white as it should be on the arms now - I'll get arm covers for now until I can face washing and ironing it!

sunglow12 Sat 19-Oct-24 18:48:08

How frustrating for you -so sorry ! 😔