Amazon Shipping

So glad it all ended well.

I have an iPad and also the Amazon app which works fine for me.

There are a lot of Amazon scams going on at present, do NOT click on any link but do as advised above use your browser to check it out. I have just been to a meeting about scams and Amazon is the one which comes up most often, that and had Tax renewals. TAKE CARE, BE DILIGENT

Thank you, but as I said, the link I clicked was on the website, the email had my name, address and account on it, as well as a map of my street.

I am diligent online, but thanks for the warning

If you go through the "contact " option on the website you can request a call. It takes no time if you are logged in to your Amazon account. They call you on the number registered to you account.

I hate the way some companies deliver.
I selected a Monday delivery for one company last week and found someone knocking on the door (too early) on Sunday morning.

Did you ring Amazon ? I’ve had to a couple of times and they have been extremely helpful and easy to get hold of.

Thank you, but it was sorted out a few days ago .

I know you've got your problem resolved Doodledog just wanted to say that bot reply is total rubbish. We had the same for something delivered to my son for my grandson. Amazon said it had been handed to the resident, no it hadn't. I contacted Amazon who gave the reply you got. Next morning my son went out to find on his doorstep an opened box containing the items. Obviously the person it was delivered to had no use for them otherwise we probably wouldn't have got them!

Oh, I know. I hate 'talking' to bots. Why are they programmed to 'pretend' they are human? If it were made clear that 'this is an automated reply' or something, it would feel less manipulative.

As for the 'handed to resident' option, that's also infuriating, as nine times out of ten it is the resident who is waiting for the parcel, and will know if something was handed to them or not. I don't know if it's better or worse than the 'we attempted to deliver your parcel' when you've been in all day with a working doorbell .

My Evri people are lovely and very efficient, but the Evri system is maddening too. You get an email just hours before a delivery (so no time to rearrange appointments if necessary) and can only choose from a drop-down menu for options, so there is no opportunity to ask for a more sensible alternative if you can't be in. We don't have a porch, for instance, but I'm happy for things to be left at the back door if we are out. If we are away, however, I don't want anything left outside in poor weather.

We pay enough for postage to expect more than a 'one size fits all' service, and the big problem is that you just never know when things will arrive, so it's hard to plan and order so that you know you'll be in when the delivery happens.

Doodledog

Thanks, Aveline and SueDonim. The trouble is, this isn't an Amazon item, and I don't know who sent it. I assume I've bought it, but I have several parcels in the pipeline, as it's Christmas, and I can't work out which this on might be.

If it's gone to a neighbour and has my address on it, they might bring it round, but usually the intended recipient goes to get undelivered parcels. I can't complain to the seller, as I don't know who it is. It's very annoying.

I’ve had this. If it’s an Amazon item they usually refund easily and quickly but if it’s a seller using the Amazon platform you may have to go back to them to resolve it. You can usually identify the seller by tracking the item in the ‘orders and returns section of your Amazon account, as the tracking number will - or should - be shown next to the item. If the seller has used Amazon shipping you should also be able to resolve it through Amazon themselves via customer service.