Sending meal back in restaurant..plate warm -pie cold

When the you realised the pie was cold I would have asked for the manager and I have done than in the past . Then if it came back and still a problem with the food I would have asked for the manger again and asked him or her to taste it . And I have left a restaurant and only paid for any food that was edible .
And gave them a bad review.
People are frightened to complain but unless you do complain then companies will not change . Especially places that service food .

Indigo8

I have no recollection of being offered a receipt. We were both so keen to get away that, stupidly, neither of us thought to ask for one.

Report to HMRC.

You will never get feed back, but the satisfaction of potentially catching a tax cheat.

I have no recollection of being offered a receipt. We were both so keen to get away that, stupidly, neither of us thought to ask for one.

I went to a well known local restaurant with DC and I ordered
Duck Confit, DH ordered steak. When both meals arrived it was immediately clear to me that mine was a chicken dish so I sent it back. After about ten minutes the waitress re-appeared with the same dish and told me they had run out duck so I just ate it, even though it was nearly cold.

When we came to pay we found that I had been charged for the duck which was much more expensive than the chicken
dish I had been served. We were told that "The bill had gone through and couldn't be changed" so asked to see the manager. We waited and we waited and eventually gave up, paid and went.

I contacted the restaurant the next day and was told there was nothing they could do as they had no record of our visit. In other words I was a liar and had made it all up. Unfortunately, I had paid in cash.

I left a review online and they replied saying "There was no record of the incident. If a dish was not available the customer was ALWAYS asked what they would like instead and as the bill was not made up until the end of the meal, it would ALWAYS reflect what they had actually had."

Had I not been with DH when it all happened I would have begun to doubt my sanity.

Catterygirl

Mum used to be a silver service waitress as a young woman and in her older years I would try to treat her to a meal out but she wasn’t keen. She told me if people complained, the chef normally spit on the plate and send it back out. My first husband worked as a waiter in high end restaurants in Chelsea, the Strand etc. and told me the same thing. Hasn’t put me off eating out.

Yes I’ve heard that some chefs might spit on the plate but didn’t think this was a true fact…oh dear, I actually liked this restaurant and it’s a bit off putting…
Hope we have some good chefs on here🤞🏻

Mum used to be a silver service waitress as a young woman and in her older years I would try to treat her to a meal out but she wasn’t keen. She told me if people complained, the chef normally spit on the plate and send it back out. My first husband worked as a waiter in high end restaurants in Chelsea, the Strand etc. and told me the same thing. Hasn’t put me off eating out.

David49

A pie is obviously NEVER going to be made from scratch it’s always pre prepared, often from the freezer, sometimes from a batch made that day.
A few times I’ve had an open pie with a loose top nicely crisped on top but a “pie” is probably not going to be my choice if I’m eating out

Due to ongoing dental issues/extractions in the New Year, I'm limited to what I can chew ..wouldn't normally be ordering a pie dish. I love a steak in red wine sauce but its off the menu at the moment! I've had plenty of salmon recently and pasta dishes so a Malbec Red wine pie was the next thing to a meaty steak😊

I can tolerate a lot of things in life but paying food that is not fit for consumption annoying. I would have had my say in fact I would have called the waitress over and asked for a new whole complete meal not for it to be reheated. And make it known that I will be leaving a review. I can't afford to waste money

A pie is obviously NEVER going to be made from scratch it’s always pre prepared, often from the freezer, sometimes from a batch made that day.
A few times I’ve had an open pie with a loose top nicely crisped on top but a “pie” is probably not going to be my choice if I’m eating out

I think I would do like the lady on here who decided to forget about eating after her meal was bad and she just drank her coffee. You never know what is being done to your food when it's out of your sight and then kitchen staff annoyed.

I had something similar happen at a normally good restaurant. I suspected the cook of reheating the casserole and watering the sauce down because he didn’t have enough - though obviously I had only intuition to go on. The waiter noticed I left most of the meal and asked if there was a problem. I explained, including that I had ordered this dish there before. The deducted it from the bill, but said that the chef was new and they were monitoring his performance. I think they’d had issues with other diners.

If you order a pie in a restaurant you can virtually guarantee it came from the freezer. The thing they did wrong was not to heat it up enough. Not much is made from scratch.

Madeleine45 unfortunately I lost interest before I finished your extremely long piece which rambled rather.
I think the original poster was wrong to accept the original meal after reheating. That was an insult. She should have been assertive but polite and ordered a different meal. Much better getting good service at the time than having to complain on a review later.

My grandson is an award-winning chef at a very smart restaurant, he told me that if food is not up to scratch it should be returned immediately so that things can be put right.

Phew! What an exhausting read!
Many of you heartily agree with sending back sub-standard offerings in restaurants, thinking that the matter will be resolved amicably???
Well, let me just recant my experience of working as waitress as a student in a quaint little café.
Lady sends back rumbarba complaining its not quite right.
Mr H, the chef & owner grabs the cherry & replaces said cherry with a bit more cream & the same cherry!
I am then sent out to delight the disgruntled lady with the lovely, new fresh desert!! Which she said was just perfect, thank you. 🥴

I’ve become far less timid over the last few years about complaining about bad food. After all, I have to used my hard earned savings and expect value for money. This means the more I pay the better the food should be. I’m not bothered if I’m with a group of people either.

On the other side, if I have a good experience I will write a positive review on Tripadviser and thank the staff concerned at the time. Good manners cost nothing and I don’t believe in shouting about it either way.

I think the hard thing is deciding if you're going to ruin what is an otherwise nice social occasion esp of it's only your meal that's 'off'. As others have mentioned especially if you're not the one paying.

Madeleine 45, a masterclass in how to complain: I do it myself quite regularly, never having a go at the waitress/waiter but firmly express my dissatisfaction.!!

Apologies.. cannot read all this...too long

Nandalot

I ama but of a wimp about complaining, but a few months ago I was with my daughter and had ordered vegetable pie. Thd veg were delicious but the pie crust was solid. I could hit it with my knife and the knife would bounce back. When asked if everything was all right, I did show the waitress the pie crust. I ate the veg and when the waitress took the plates away, she rested my DD’s plate on the pie base and it held it like one of those stacking plate dividers. We all laughed, including the waitress. They didn’t charge me for my main. I think the pie must have been ready baked and microwaved into granite.

🤣 granite pie ..hilarious 👌

Tanjamaltija

There's the thing that you never, ever, send food back to the kitchen and then eat it when it comes back.

Please elaborate 😀

I'm fed up with eating poor food and service. My friend and I eat out quite often and 9 times out of ten the food is poor. We always mention it because we have usually paid around 20 to 25 pounds each. Why should these places get away with it. We never speak up in this country. What's wrong with us.

I ama but of a wimp about complaining, but a few months ago I was with my daughter and had ordered vegetable pie. Thd veg were delicious but the pie crust was solid. I could hit it with my knife and the knife would bounce back. When asked if everything was all right, I did show the waitress the pie crust. I ate the veg and when the waitress took the plates away, she rested my DD’s plate on the pie base and it held it like one of those stacking plate dividers. We all laughed, including the waitress. They didn’t charge me for my main. I think the pie must have been ready baked and microwaved into granite.

There's the thing that you never, ever, send food back to the kitchen and then eat it when it comes back.

Grammaretto

MissInterpreted What I meant to emphasise is that the restaurant was very busy with staff shortages. The service was slow because if this but I guess I was seeing it from their point of view having worked in hotels, restaurants and
cafés.
The food was OK . It didn't merit the awful review DD gave it. I'm sure they knew it was our party too so we could never go there again.

Why can't you go back, surely each visit it taken on it's own merit. You did not write the review, perhaps you don.t want to take your daughter, that is your choice, but she is obviously not embarrassed if she is, she should have phrased the feedback more politely but still assertively to get her point across. Compare it to visiting a friend, your voice your opinion about something she had done or said, would you never visit again???????