HEARING AIDS - NEED ADVICE

I've had NHS hearing aids for years, at first with only one, for the left ear as that is the deafer one. Until recently I had the domed ones but they wouldn't stay in place and several times actually came out. Also I couldn't hear what people were saying unless they had a very clear and lould voice. People and family were a bit fed up with repeating everything. DH was fitted with moulded ones shortly before he died and he could hear everything and complained about how loud I needed the TV. So, having returned to Audiology a couple of time because I could not hear everything and being told the hearing aids were fine, I requested moulded ones. I still can't hear what some people say. They are no better than the previous ones. There are 3 settings, the loop is fine. Sometimes when I put them in my voice echoes round my head and I don't know how loudly I am speaking and I find it disturbing. A friend has NHS moulded ones and can hear everything. I'm now avoiding some situations because I simply cannot hear. At my wits end. There are some friends I have that I simply cannot hear however hard I concentrate. Does anyone else have this problem?

I had some basic NHS ones for 5 years and thought I would splash out and get some fancy private ones. First I spoke to audiology and they were happy to upgrade my NHS ones. I'm thrilled with them. Bluetooth, app, different environment settings.
I would ask for your money back and go back to the NHS

Just a thought about the end pieces. You have a choice of different sizes. It might be worth going back to Specsavers or wherever you bought them and try a smaller size.