Rage at the train station

None of us know her story or what might have happened to her that morning.

Oh I have the absolute horrors at the very idea of leaving small children on a platform! So many stations have no lifts. I'm often at South Kensington tube station and the way up to the street from the District line involves two staircases. Luckily, in spite of so many people thinking London people are unfriendly, those with buggies and luggage are nearly always offered help. People can be so kind, fortunately. Sad that the mother gave you that reaction.

Ignore and avoid in future Claudia. There is NO excuse for rudeness and to criticise you for not carrying the buggy because you were protecting your own physical welfare just beggars belief!

She was very rude but maybe anxious because leaving them on the platform could be terrifyingly dangerous! Maybe there could be staff to help?

'She is very unpleasant and I tried once before to help her and I was yelled and sworn at...' so why did you offer again? On the lines of fool me once, shame on you, fool me twice, shame on me... and anyway, since there were bystanders, you will note that not one of them offered to help her... I wonder why...

Don't ever ask to help her again. She sounds very rude.

Thank you for your reply. The station is very small and unfortunately there is not a lift. It also makes it more awkward too as its hard to avoid other passengers. You get to see the same passengers daily. But you are right I have to just ignore her.

Isn't there a lift at the station? Most stations do have one now. If there is then she is making a mountain out of a molehill.
Like you I wouldnt want to hurt my back carrying a buggy. What an unpleasant woman. You will have to ignore her in the future. Being shouted at is upsetting. And shouting at the children is upsetting for you and of course for them as well.
Hopefully you can avoid her in the future.

Yes I actually really feel sorry for the kids she yells at them constantly its so sad. You had your hands full fallingstar but knew not to yell especially in front of little ones.

I am a bit worried that she continues all of this tomorrow. I will just ignore her and not give her the time of day!

Avoid in future.

If this young mother has form you really need to stay clear, was kind of you to offer but she obviously has anger issues, and I worry about the little ones who can hear and see their mother’s rage. I know how it is to struggle with little ones, I at one time had four children under the age of six - two are twins - and I often had to use buses or the train whilst my DH was at work, I was often exasperated and exhausted but I never yelled at anyone like that. Is just really rude and horrible for the children.

Thank you for your support. I have spent all morning upset and in future I will just have to ignore her.

I know she was probably struggling, and you explained your circumstance, but that didn't give her the right to speak to you the way she did.