Claudia1969
Thank you for your reply. The station is very small and unfortunately there is not a lift. It also makes it more awkward too as its hard to avoid other passengers. You get to see the same passengers daily. But you are right I have to just ignore her.
I thought ALL platforms had to be accessible now?
Yes, she was rude, but possibly stressed and having trouble with the older child not doing what she was told (possibly not really old enough to have that responsibility?)
Try not to give it another thought, unless you want to complain to the station mgt company?
Where my brother lives, there is a big message on one platform telling people to go to the next stop and come back if they want street access without steps
At mine there are now lifts, but before there was signposts to the goods ramp at the far end of the platform.