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You can no longer pay cheques into the Post Office

(53 Posts)
25Avalon Thu 12-Mar-26 13:06:13

I had a cheque to pay in that was too large to pay on Lloyd’s bank app which I have on my phone. So I filled in a paying in slip and enclosed it in the special paying in envelope which I took to the Post Office. It could not be accepted. I rang the bank and was told you can no longer pay any cheques into the PO. You must use the app. What if my cheque is higher? Then you must take it into branch. But you’ve closed all the branches down and my nearest is 6 miles away with no bus service. That is what you have to do and take proof of ID with you such as passport or driving licence for security.

They tried to say because everyone these days banks via the app or online. It still doesn’t answer if your cheque is more than the stipulated amount. My cheque was from HM Treasury who will only pay that way.

I asked why customers weren’t told and the reply was that it was on their website! The website also states as I discovered that you can put your cheque and details in an envelope and send it to a Freepost address. How secure is that?

So I am going on holiday soon and driving through a town with a branch and will pay my cheque in there - hopefully.

The bank were most unhelpful. I think it’s ageist. If anyone doesn’t have the app and can’t get into a branch they are stuck.

Melanie61 Fri 13-Mar-26 09:46:14

I run a Post Office. These are the banks that you can still pay cheques into over-the-counter.

HSBC First Direct, NatWest, Royal Bank of Scotland, Santander, TSB, Ulster, Bank of Ireland, Barclay, Cahoot, Virgin money group, Co-op, Coutts. In Northern Ireland, you can also pay in to AIB and Danske

You can also pay cash in and and get cash out from most uk banks including Lloyds .

There are no limits to the amount of cheque value that you can pay in but there are limits to cash. Every bank is different, but it’s quite a high amount. There are no charges for these services.

If there are any questions, I would only be too happy to find the answers for you

ronib Fri 13-Mar-26 10:26:08

But it’s becoming very difficult to pay in foreign currency cheques. After two months, I worked out that American companies don’t accept email or letters to arrange electronic transfers but only phone calls. I think that is likely to result in errors….

TheWeirdoAgain60 Fri 13-Mar-26 10:38:07

I detest the Post Office and won't use them unless I really seriously have no choice.

Can't swap coins for notes or notes for coins without needing an account, so the money has to go through the account first before the cashier hands you the cash. Can't do this, that and the other without needing an account.

About the only things we can do without an account, now, are needing plastic money bags!

25Avalon Fri 13-Mar-26 10:40:03

Thank you Melanie61 that is really useful to know. As I get large cheques twice a year I am considering opening an account with one of the banks you mention. Idk why Lloyds Banking Group cancelled with the Post office.

Melanie61 Fri 13-Mar-26 11:12:32

TheWeirdoAgain60, the problem is that we get paid commission on every single thing that we do and if we just swapped cash for cash, we don’t get any money for doing that. If it’s payed into an account and you draw it out again we get a tiny bit of commission which all adds up to make our wage.

I think the banks pull out because they’re not prepared to pay the Post Office the fee that they charge to use our facilities

AuntieE Fri 13-Mar-26 14:29:40

Avalon, I don't know what a freepost address is, but surely the cheque you received is crossed? If it isn't cross it before sending it.

A crossed cheque must be paid into the account of the person whose name is on it, and cannot be withdrawn for three days.

Take a photo or photocopy of it before you send it.

Lahlah65 Fri 13-Mar-26 14:38:08

I don’t think this is especially ageist. Lots of younger people struggle with technology too, especially if they don’t use it regularly at work. Lack of digital literacy is a major barrier to accessing training in vocational jobs.

Dizzyribs Fri 13-Mar-26 16:26:59

Ladyleftfieldlover you suggest there are always ways of getting round this. Drive, bus, taxi, lift. Maybe, but they’re not very convenient are they, or practical. Not everyone can drive, not everyone has a car, many of us have had to give up driving. I don’t know anyone who would be willing to give me a lift to visit my nearest bank 27 miles away. The cheapest taxi cost approximately £50 each way. I can get there via two buses and a train (bus pass is free but train is about £10 each way) it takes 5 hours for the round trip, plus the time in the bank. I’m looking at a full day minimum just to deposit a cheque. There are only two buses a day that pass the station so I might have to stay somewhere overnight if the bank takes more than 30minutes and I miss the bus that gets the train that gets to my local station in time for the last bus.
But yes, there are ways around it!
And yes, I have written to my mp about it. He’s “looking in to it”
Our nearby banking hub doesn’t take cheques or dispense cash. It’s advice and opening accounts only.

DrWatson Fri 13-Mar-26 16:33:28

Lloyeds have a website section on this, looks like the 'app' limit is £10K. Plenty info re posting them.

See https:// www.lloydsbank.com/ help-guidance/everyday-banking/payments-and-transfers/pay-in-a-cheque.html (remove the gaps to use the link, never sure on here what the rules are re such links?!)

ExaltedWombat Fri 13-Mar-26 16:39:55

This large cheque from the Treasury. Didn't they offer you the option of direct transfer to your bank account?

Dreadwitch Fri 13-Mar-26 17:33:14

My Santander app has no option for cheques.

DrWatson Fri 13-Mar-26 17:44:59

That original post looked pretty misleading?? Just checked the Post office site, THEY say you can pay-in cheques from many banks.

CHECK the relevant info >>> https:// www.postoffice.co.uk/everydaybanking/guides/where-can-i-pay-in-cheques

This seemed to be the gist:- Paying in a cheque at a Post Office branch
You can deposit cheques (as well as cash) into personal and business accounts at thousands of Post Office branches across the UK that provide banking services.

Here’s how it works:

First, you’ll need an envelope for your own bank. We have these in our branches for most banks who offer the service

Follow the instructions on the envelope, making sure you’ve written the correct details of the account number and sort code you want the cheque to go into

Put the cheque and your paying in slip into the envelope and seal securely
Hand it over to one of our colleagues at the counter who'll accept it and give you with a receipt
The receipt will only include your sort code and account number. Please keep this safe until the cheque's been credited to your account

This service is available for most major UK banks. If you’re not sure what your bank needs when depositing cheques with us, check our banking services page or directly with your bank.

icanhandthemback Fri 13-Mar-26 18:12:48

Most businesses do not pay by cheque these days and nor do most people. I think the Treasury should up their game and pay by BACS straight into your bank account. There is no excuse not to.

Jaxjacky Fri 13-Mar-26 18:16:15

Dreadwitch

My Santander app has no option for cheques.

Mine does ‘Pay and Transfer’ then ‘Pay in cheque’ ?

FranP Fri 13-Mar-26 18:30:01

Nationwide Bank have a few quirks, like no bank statements on some accounts, and separate cheque books on joint accounts, but they are fairly prevalent ( I have 4 within 10 miles) and offer odd bonuses for use. Pretty good rates on branch savers too.

HSBC allow paying in at PO, and have a great phone service, although their savings rates are lower than many.

Seems like services are moving from PO to PayPoint (my brother paid his TV license in his local off-license).

I agree it is not necessarily an age thing, but if you do not want to pay £600+ for a new phone, it would seem that apps are not that easy to download. We are asked to be environmentally conscious, but my 4 year old perfectly working phone will not take some of them.

Melanie61 Fri 13-Mar-26 19:24:36

TV licenses moved to Paypoint on 31st July 2006

Jaxjacky Fri 13-Mar-26 19:54:52

ExaltedWombat

This large cheque from the Treasury. Didn't they offer you the option of direct transfer to your bank account?

I just looked this up and apparently they do BACS transfer, unless AI or Google are wrong.

nanna8 Fri 13-Mar-26 19:59:43

No cheques here either except bank cheques for huge things like house purchasing. No one has cheque books anymore.

Allira Fri 13-Mar-26 20:02:56

Nationwide Bank have a few quirks, like no bank statements on some accounts, and separate cheque books on joint accounts, but they are fairly prevalent ( I have 4 within 10 miles)

No Nationwide branches nearby now and they are one bank which still send paper statements.
They are helpful if you have a problem and give a good rate of exchange too.

Sueinkent Fri 13-Mar-26 22:18:48

You can pay by post. The info will be on your banks website. If it is large, you should photo it and send it registered. I have done this several times.

Nanny27 Fri 13-Mar-26 23:17:03

Our bank closed and was replaced by a banking hub. DH went in on the day they dealt with his bank. He had a fairly large cheque to pay into his account. He was told they couldn't do it and sent him to a local (?) Branch about 10 miles away.

SunshineSally Fri 13-Mar-26 23:56:54

Jaxjacky

ExaltedWombat

This large cheque from the Treasury. Didn't they offer you the option of direct transfer to your bank account?

I just looked this up and apparently they do BACS transfer, unless AI or Google are wrong.

We had a tax rebate of over £7k - was sent a cheque even though they had our bank details. No option given. I think they like to keep hold of monies owed as long as possible!

Jojo1950 Sat 14-Mar-26 00:06:00

Exactly!

Graphite Sat 14-Mar-26 00:10:04

Obviously, I don’t know what the payment is but twice yearly payments from HMT would usually be interest (coupons) on gilts These are usually paid electronically. If this is what the payments are then I would explore having the payment method changed.

Nationwide is not a bank. Not will Post Offices accept cheques bound for a Nationwide account. It is not in Melanie61’s list upthread and my local PO manager confirms the is the case.

Any cheque I do receive, I take a photo then put it in an envelope, buy 87p 2nd class postage online and post the letter in the nearby electronic post box. It’s quicker and easier than going into town. No cheque has ever gone astray.

As Auntie E explained, a crossed cheque can't be paid into anybody else's account (unless it's been endorsed).

icanhandthemback Sat 14-Mar-26 08:36:24

I bank with Barclays and Nationwide. I can pop to several nearby branches of Nationwide but have to go miles for the nearest branch of Barclays. We used to have 4 Banks in our little town and now have none. I've stayed with Nationwide because I can pay cheques in with them and then transfer the money to other banks electronically.