I can be a curmudgeonly old bugger but the minute I walk into my GP surgery, podiatry clinic or dental practice, my grumpiness just melts away. The reception staff at all of them are smiley, welcoming, pleasant and helpful; never experienced a single negative experience from any of them. I telephoned my GP practice just yesterday to say that I didn't think I needed the pre booked appointment for next week. She took my phone number, promised to check with a GP and phone me back. Not only did she do that, she also thanked me for letting them know in plenty of time and then followed it up with a text message confirming the cancellation and again thanked me. I must be lucky!
